Subject: Re: Refund - On Validation: order id - 8396440613 and case id - 1364432
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Date: Mon, 10 Aug 2020 08:47:28 -0700 (MST)

Hi Manish, 

For Knet u have to share the ticket ID as well from now on. 
Freshdesk ticket is not required the most important things are the order NO and Hybrist ticket ID 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 10 August, 2020 17:22:08 
Subject: Refund - On Validation: order id - 8396440613 and case id - 1364432 

Hi Team, 

With reference to order id - 8396440613 and case id - 1364432 the amount has been captured however the order status is ON_VALIDATION_CANCELLED. 

Please help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Manish