Subject: New Reply Received - Re: ﻿ Order confirmed!
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sun, 09 Aug 2020 05:13:20 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Re: 	Order confirmed!   Ticket comment <div>
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<div style="direction: ltr">Okay thank you ... so you cant exchange it for me or bring a new lamp ?
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<div>From: Lifestyle &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, August 8, 2020 5:36:41 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re:  Order confirmed!
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1356955</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
<br>
تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1356955<br>
<br>
لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Manish Kumar : </div>
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<br>
<div>Hi Mahra,</div>
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<br>
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<br>
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<div>Thank<br>
you for shopping with us.</div>
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<br>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.</div>
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<div>Currently,<br>
you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14<br>
days from the collection/delivery date providing that the item is available in<br>
the store.</div>
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<div>Wrong<br>
products delivered cannot be exchanged, however, a return and refund can be<br>
done.</div>
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<div dir="ltr">You<br>
can return online purchases through the below steps:</div>
<div dir="ltr"> </div>
<div dir="ltr">You<br>
can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and<br>
Lifestyle stores. Wrap your items in their original shipping packaging and<br>
bring it along with your invoice and or provide the order number to the store<br>
staff in the absence of an invoice.</div>
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<div>You<br>
can also book the return online. You can log into your account and go to Order<br>
History. Click on “Order number”. From that page, you can see an<br>
option to return an item. Just click on the box and follow the instructions.</div>
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<div>Feel<br>
free to get in touch with us for further assistance.</div>
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<div dir="ltr">Your<br>
friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1356955