Subject: New Reply Received - Serious complaint- please reply
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 20 May 2020 16:03:19 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Serious complaint- please reply   Ticket comment <div>I have just checked online and (see pics attached) the curtain tie backs I bought you are now selling at 2.5 times the price. So I expect you to honour the price that I paid for 7 weeks ago. I bought 6 pairs for just over the total price of 120 dhs and now
 after receiving nothing after 7 weeks, several email la with no response from you- you are now suggesting I re-buy for a total price of 330 dhs. This is absolutely appalling. 
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<div>We spent thousands of dhs on curtains to match this curtain tie 7 weeks ago! The rise in price is clearly the reason you are providing a refund rather than sending me the product like any other retailer would. This is appalling. I expect this to be escalated
 immediately to management as I am extremely angry at the way I have been treated. You clearly have these items in stock and you must honour the price that i originally paid, especially given the time you have made me wait and the money we have now spent on
 our curtains to match these. </div>
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<div>Please ensure this is arranged immediately or I will escalate this matter to the relevant authority as this is far from an acceptable way to deal with consumers. I feel like I have been totally tricked into paying 2.5 x the price I was originally offered
 by you on your website and I accepted that offer in good faith and paid you in full 7 weeks ago. This is a contract and you must honour its terms. </div>
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<div>Natasha <br>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTYwNDEyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.joqOGwFl9nc4mAelhWbteq_eZC-rDVjHvy4u3swC-d4"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzExMTYwNDEyNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.t6ODP_98mGn6shzPRaFgJrqInksQGd86k6gyYlw-RQs"><br>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 20 May 2020, at 19:48, Lifestyle &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Natasha,</div>
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<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thanks for getting in touch with us.</span><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We are truly sorry for the inconvenience caused
 to you.</span><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif' dir="ltr">We would like to inform you that we have
 already escalated the issue to the relevant team to resolve it on a priority.</span><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>We thank you for your understanding and cooperation. </span><font color="#000000">Feel
 free to reach us out for any further assistance.</font><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Your friends,</span><br style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
<span style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>The Support Team</span><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1045818