Subject: Re: Missing item: Order ID: 6471809433, Case id - 594527
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sun, 12 Apr 2020 22:11:07 -0700 (MST)

Any further update on the below issue? 

From: "Sagaya Suresh Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ALL RUH OPS - Landmark" <[email-masked]>, "Mohmed Musa (SA)" <[email-masked]>, "Omer Saeed (SA)" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, [email-masked], "Jessie Caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Shriram Srinivasan" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Tuesday, 7 April, 2020 20:30:40 
Subject: RE: Missing item: Order ID: 6471809433, Case id - 594527 

Dear Team 

Any update ? 

Regards 

Sagaya Suresh 

+966 565165997 

From: Sagaya Suresh Kumar 
Sent: Monday, April 06, 2020 9:28 AM 
To: Seeta Seeta <[email-masked]>; ALL RUH OPS - Landmark <[email-masked]>; Mohmed Musa (SA) <[email-masked]>; Omer Saeed (SA) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; [email-masked]; Jessie Caparas <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Shriram Srinivasan <[email-masked]>; Sachin Maheshwari <[email-masked]> 
Subject: RE: Missing item: Order ID: 6471809433, Case id - 594527 

Dear [ mailto:[email-masked] | 
@ALL RUH OPS - Landmark ] [ mailto:[email-masked] | @Mohmed Musa (SA) ] 

Customer Complaining that order got partial delivery!! 

Kindly check and update this missing item delivery status on urgent!! 

Order ID : 6471809433 

Tracking ID : 45757539133 

Carton Box id : ECRYD547946 

Regards 

Sagaya Suresh 

+966 565165997 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 05, 2020 2:49 PM 
To: Sagaya Suresh Kumar < [ mailto:[email-masked] | [email-masked] ] >; Suvadeep Saha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing item: Order ID: 6471809433, Case id - 594527 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

In the bewlo case the customer is complainng about the missing item which is 161092490 - - Juniors Lake Rocking Walker. However, as per the hybris all items were showing delivered. 

So we request you to check this concern from your end and assist us. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 5 April, 2020 14:59:32 
Subject: Missing item: Order ID: 6471809433, Case id - 594527 

Hi Team, 

Kindly assist us to resolve the below issue. 

Problem Statement: Missing item 

Case id - 594527 

Order Date: 3/22/2020 

Delivery Date: 3/29/2020 

Order ID: 6471809433 

Tracking ID: 45757539133 

Item name: 161092490 - - Juniors Lake Rocking Walker 

Item cost: SAR 139.00 

Assistance Required: Need the missing item or process the refund for the same 

Issue Description: Customer placed an order for 4 items but as per the customer only received 3 items, Under the consignment details we can see that we have shipped only 4 items. 

We request you to please look into the issue and suggest the next step to be followed. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com