Subject: Re: Creation user request and user access request
From: Saurabh Dadu <[email-masked]>
To: Deeksha Dadu <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Rohan Panwar <[email-masked]>
Date: Wed, 19 Apr 2023 10:03:49 +0000

Dear Malik, Mahmoud,

Kindly share the credentials for these. Currently the users are sharing access with each other, which is making the reports and management very difficult.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Deeksha Dadu <[email-masked]>
Sent: Wednesday, April 19, 2023 3:29 PM
To: Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Rohan Panwar <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: Creation user request and user access request

Hi all,

Hope this finds you well.

Following up on the below ID creation request. Could you please update on this? We have a backlog situation and really need these new agents to start.

Thank you

Regards,
Deeksha
________________________________
From: Deeksha Dadu <[email-masked]>
Sent: Tuesday, April 18, 2023 1:16 PM
To: Nikhil Bishnoi <[email-masked]>; Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Rohan Panwar <[email-masked]>
Subject: Re: Creation user request and user access request

Hi team,

Hope this finds you well.

Could you please us on the request below? There are some agents waiting to go live. Sorry for the urgency.

Thanks

Regards,
Deeksha
________________________________
From: Nikhil Bishnoi <[email-masked]>
Sent: Monday, April 17, 2023 3:34 PM
To: Malik Ismail <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Deeksha Dadu <[email-masked]>; Rohan Panwar <[email-masked]>
Subject: Creation user request and user access request

Hi Team,

Kindly create Freshdesk & Freshchat credentials for the below:

1.  [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations

Role - Beginner
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic

2. [email-masked] - Livesalesman, KW HC Livesalesman, Escalations DXBteam, UAE WH Escalations, KW WH Escalations, BH WH Escalations, EG WH Escalations, Qatar WH Escalations, Oman WH Escalations

Role - Beginner
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic

3.  [email-masked] - LSM KSA Call Centre, KSA WH Escalations,  Escalations DXBteam

4.  [email-masked] -  LSM KSA Call Centre, KSA WH Escalations,  Escalations DXBteam

5. [email-masked] - Chat access only

Role - Beginner
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic

6. KW WH Escalations, KW HC Livesalesman & HC KW Escalations access for  - [email-masked], [email-masked], [email-masked], [email-masked]

Regards,
Nikhil.
________________________________
From: "Manish Kumar" <[email-masked]>
To: "Malik Ismail" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>
Cc: "Escalations Dxbteam" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Sunday, 16 April, 2023 15:28:36
Subject: Creation and disabling user request

Hi Mahmoud / Malik,

Please help us to create a chat account for below user.

Name - Alhamzi Mohammed
Email id - [email-masked]

Role - Beginner
Group Access - GCC & EG Chat Team Arabic, GCC & EG Chat Team, Whatsapp and Whatsapp Arabic

Also, Kindly assist to disable the following user credentials for freshdesk, freshchat, jira, hybris-

1. [email-masked]
2. [email-masked]

Thank you for your help.

Regards,
Manish