Subject: Ticket Assigned - return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 16 Apr 2023 12:09:09 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  return User                    The item is small           03:37 PM, 16th Apr                   Manish                   Good Afternoon Novelyn, Thank you for contacting Centrepoint. My name is Manish, I will be happy to assist you.           03:48 PM, 16th Apr                   Manish                   Please know that in order to exchange the item, you can return your Splash, Babyshop, or Lifestyle product to a Centrepoint store, and use your cash refund or Credit Note to buy similar or new product right away.           03:59 PM, 16th Apr                   Manish                   However, please know that the price of the item may vary in store because of promotional offers running on website. So, you might have to pay the difference of the item you pick and the credit note.           03:59 PM, 16th Apr                   Manish                   You can also drop off your return to any Centrepoint store across the UAE.   In order to do that you need to:  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.  ** Please note, all ELECTRONIC items are non-returnable as per our returns policy.           04:01 PM, 16th Apr                   Manish                   Is there anything else I can assist you with?           04:05 PM, 16th Apr                   Manish                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:08 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6083309