Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 15 Apr 2023 12:49:10 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           04:33 PM, 15th Apr                   Samer                   Good Evening Mohmad. Thank you for contacting Centrepoint. My name is Samer, and I will be happy to assist you.           04:37 PM, 15th Apr                     User                    Hi there           04:37 PM, 15th Apr                     User                    There is no update for my order           04:38 PM, 15th Apr                     User                    Why it is showing in the tracker that someone tried to contact for delivery           04:38 PM, 15th Apr                   Samer                   Please allow me a moment to check this for you.           04:38 PM, 15th Apr                   Samer                   We sincerely apologize for any inconvenience caused to you however, as we can check our courier partner has tried contacting you on the following contact number which was provided at the time of placing this order but without success: (+971501896395).           04:40 PM, 15th Apr                     User                    Yes           04:40 PM, 15th Apr                   Samer                   We request you to please confirm if this is your correct contact number?           04:40 PM, 15th Apr                     User                    But this is wrong information           04:40 PM, 15th Apr                     User                    No one tried to call           04:41 PM, 15th Apr                   Samer                   We apologize for the delay in delivering your package. We understand that you were expecting to receive it by a certain date and that the delay may have caused you inconvenience.  We are sorry for any frustration that this may have caused and assure you that we are doing everything we can to get your package to you as soon as possible. We are currently investigating the cause of the delay and will take steps to prevent it from happening again in the future.           04:42 PM, 15th Apr                   Samer                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:42 PM, 15th Apr                   Samer                   Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.           04:43 PM, 15th Apr                     User                    Ok           04:43 PM, 15th Apr                   Samer                   Do you have another inquiry I can assist you with?           04:44 PM, 15th Apr                     User                    No but please I need urgently           04:44 PM, 15th Apr                     User                    As I am flying           04:44 PM, 15th Apr                   Samer                   We will do our best for you.           04:45 PM, 15th Apr                   Samer                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           04:45 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6073242