Subject: Re: Drop Payment
From: Nikhil Bishnoi <[email-masked]>
To: Mohammad Khalid <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 11 Apr 2023 21:32:55 -0700 (MST)

Hi Khalid, 

If the cx is claiming that the amount is debited, then please check with the cx as there is another order placed for KWD 7.80, the order id is 8425524082. 

If the cx is still claiming that KWD 8.25 was debited from his account, then ask the cx to share the debit confirmation with us. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 11 April, 2023 19:29:39 
Subject: Drop Payment 

Hi Team, 

Problem Statement: Amount has been deducted however order was ON_VALIDATION_CANCELLED 

Deduction Date : Apr 10, 2023 

Payment Method : KNET 
Amount : KWD8.25 
cx's Name: mohamed AlQadi 
cx's Email: [email-masked] 
Assistance Required: Customer had ordered on Apr 10, 2023 and the amountKWD8.25 has been deducted from the cx's account. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid