Subject: RE: transaction - [email-masked]
From: Malik Ismail <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ibrahim Rayia <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 6 Apr 2023 05:42:56 +0000

Hi @Nikhil<mailto:[email-masked]> ,

The amount authorized but not captured and it will be on hold only.

Pls, ask the customer to raise dispute with the bank to release the amount.

From: Nikhil Bishnoi <[email-masked]>
Sent: Thursday, April 6, 2023 9:33 AM
To: Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Ibrahim Rayia <[email-masked]>
Subject: Re: transaction - [email-masked]

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Please assist with the below query. Please find attached the confirmation as shared by the customer.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ibrahim Rayia" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 March, 2023 16:53:37
Subject: Re: transaction - [email-masked]<mailto:[email-masked]>

Hi Team,

Please assist with the below query. Please find attached the confirmation as shared by the customer.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ibrahim Rayia" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 March, 2023 20:20:45
Subject: Fwd: transaction - [email-masked]<mailto:[email-masked]>

Hi Team,

Please assist with the below query. Please find attached the confirmation as shared by the customer.

Regards,
Nikhil.
________________________________
From: "Ibrahim Rayia" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 22 March, 2023 18:22:40
Subject: transaction

Hi team,

Customer E-mail ID: [email-masked]<mailto:[email-masked]>
Customer mobile number: +971558366388

The customer says that she placed an order and the amount was dedected from her account as shown in the attachment, but we cant find the order in the customer history on both E-mail and mobile number.

please do the needful.

Regards,

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