Subject: Re: Update regarding Wrong/Damaged Items
From: Apoorv Joshi <[email-masked]>
To: Nashwa Elshafey <[email-masked]>
Cc: Mohd Imran <[email-masked]>, malik ismail <[email-masked]>, saurabh <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Fri, 31 Mar 2023 05:30:56 -0700 (MST)

Hi Team, 

Just wanted to add one more thing here. 

Also, we will follow the same in case of Incomplete and Missing items. If item is incomplete or missing, we will not pushback the customer anymore. 
Incomplete item - We won't pushback the customer, ask for images. We will apologize and create a return. 
Missing item - We won't pushback the customer, if less than 100 we will refund. If more than 100 we will check with wh/courier and take approval for refund. 

Please do advise me if anything else needs to be added here and we will update the team accordingly. Thank you. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Nashwa Elshafey" <[email-masked]> 
Cc: "Mohd Imran" <[email-masked]>, "malik ismail" <[email-masked]>, "saurabh" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, March 31, 2023 4:38:38 PM 
Subject: Update regarding Wrong/Damaged Items 

Hi Team, 

Hope you are doing well. 

As discussed during the calibration call, for all the non wwd items where the customer is contacting us for damaged/wrong items an RMA will be created instead of asking the customer for any images. 

We will be following this update from now onwards. 

Please do advise me if anything else needs to be added to this and we will update our team accordingly. 

Thank you for your guidance and help. 

Regards, 
Apoorv