Subject: RE: [#5906892] - INBOUND CALL 8418613329
From: Faraz Lohani <[email-masked]>
To: Abdul Safurullah <[email-masked]>, Murugapandian Mani <[email-masked]>, Sampad Sahoo <[email-masked]>, Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>
Cc: ccbackoffice <[email-masked]>, cchckw <[email-masked]>, Mohammad Almawaly <[email-masked]>, Wasim Qureshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Nuno Lopes <[email-masked]>, Sonu Joshi <[email-masked]>
Date: Fri, 31 Mar 2023 07:53:23 +0000

Hi @Sampad Sahoo<mailto:[email-masked]>,

Please assist to close.

From: Abdul Safurullah <[email-masked]>
Sent: Thursday, March 30, 2023 10:21 AM
To: Faraz Lohani <[email-masked]>; Murugapandian Mani <[email-masked]>; Sampad Sahoo <[email-masked]>; Reddy Prasad <[email-masked]>; Manish Kumar <[email-masked]>
Cc: ccbackoffice <[email-masked]>; cchckw <[email-masked]>; Mohammad Almawaly <[email-masked]>; Wasim Qureshi <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Nuno Lopes <[email-masked]>; Sonu Joshi <[email-masked]>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Dear @Faraz Lohani<mailto:[email-masked]>,

Below order item has been taken back from customer house and RDO also created. Pls find the below details.

Dear @Sampad Sahoo<mailto:[email-masked]>,

Please receive the below RMA.

RMA : 1004127263

DO No
Invoice No
Schedule Status
DO Nature
Item Code
Item Description
Item Quantity
2053822
8418613329
CLOSE
Return
163948961
Saray Euro Top Pocket Spring King Mattress - 180x200 cm - Off White
1

Regards,
Abdul Hakeem

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 30, 2023 8:44 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Sampad Sahoo <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Sonu Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Hi @Murugapandian Mani<mailto:[email-masked]>,

Please confirm if the pickup was done yesterday ?

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 29, 2023 3:41 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Sampad Sahoo <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Sonu Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Hi

Arranged the pick-up today.

Regards/Mani

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 29, 2023 1:57 PM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Sampad Sahoo <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Sonu Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Hi team,

Any update for the pickup ?

@Murugapandian Mani<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 12:18 PM
To: Abdul Safurullah <[email-masked]<mailto:[email-masked]>>; Sampad Sahoo <[email-masked]<mailto:[email-masked]>>
Cc: ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Sonu Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Dear Hakim

Pls pick the mattress from the customer place and confirm back.

@Sampad Sahoo<mailto:[email-masked]>:-Park it under TC-21,once physically received this item at warehouse level.

Regards/Mani

From: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 10:59 AM
To: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5906892] - INBOUND CALL 8418613329

Hi Reddy

As it is our fault, we must return and change the mattress without further delays

Best regards
Nuno Lopes
________________________________
From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 9:42:01 AM
To: Nuno Lopes <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Dear Nuno

As per customer placed order considering the mattress is medium soft (as per website) after delivery realized mattress is hard mattress. They have tried lying down on it, but it is uncomfortable for them, and they wish to return it and exchange it for a softer mattress or return

Sharing customer order history with us

Please advise

Faraz Please follow the escalation matrix shared earlier for faster resolution.

Regards

Reddy Prasad

-----Original Message-----
From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 28, 2023 9:30 AM
To: Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>; Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5906892] - INBOUND CALL 8418613329

Hi @Manish Kumar @Wasim Qureshi,

Please assist with the below issue as the customer is raising an issue at the store.

-----Original Message-----

From: Mohammad Almawaly <[email-masked]<mailto:[email-masked]>>

Sent: Saturday, March 25, 2023 8:42 PM

To: Arunava Mitra <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>

Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>; cchckw <[email-masked]<mailto:[email-masked]>>

Subject: RE: [#5906892] - INBOUND CALL 8418613329

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team

As per the customer, the mattress was described as "medium soft" on the website, but upon delivery, they found it to be hard. They have tried lying down on it, but it is uncomfortable for them, and they wish to return it and exchange it for a softer mattress or return

Order ID : 8418613329

Item : 163948961 Saray Euro Top Pocket Spring King Mattress - 180x200 cm phone : +96566002075

Kindly assist with the return and exchange of the product and update the product description accordingly because the description is not as the item

regards

mohammad almawaly

________________________________________

From: Homecentre [[email-masked]]

Sent: Wednesday, March 22, 2023 4:36 PM

To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>

Cc: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; ccbackoffice

Subject: Fwd: [#5906892] - INBOUND CALL 8418613329

Dear team

As per the customer, the mattress was described as "medium soft" on the website, but upon delivery, they found it to be hard. They have tried lying down on it, but it is uncomfortable for them, and they wish to return it and exchange it for a softer mattress or return

Order ID : 8418613329

Item : 163948961 Saray Euro Top Pocket Spring King Mattress - 180x200 cm phone : +96566002075

Kindly assist with the return and exchange of the product and update the product description accordingly because the description is not as the item

regards

mohammad almawaly

On Wed, 22 Mar at 9:32 AM , Loubna.zarwi <[email-masked]<mailto:[email-masked]>> wrote:

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTQyNDQ0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fx8jOFmi5y_18r07F1r-QcTwzyaliDER7QYh1BH4lqA]dear team As per the customer, the mattress was described as "medium soft" on the website, but upon delivery, they found it to be hard. They have tried lying down on it, but it is uncomfortable for them, and they wish to return it and exchange it for a softer mattress.

Order ID : 8418613329

Item : 163948961 Saray Euro Top Pocket Spring King Mattress - 180x200 cm phone : +96566002075 ticket :5867230 Kindly assist with the return and exchange of the product and update the product description accordingly because the description is not as the item the customer is so mad need a replace urgently

regards

aya alkafaween

5906892:1125156

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