Subject: WT Productivity - 29th March
From: Rohan Panwar <[email-masked]>
To: saurabh <[email-masked]>, deeksha <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 30 Mar 2023 00:56:38 -0700 (MST)

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Mais hasan had the highest Productivity in WT UAE. Md. Tawfik had the lowest productivity. 
    2. Aseel Qiad had the highest productivity in tagging, Leen had the Lowest productivity. 

Note :- Md. Tawfik was on night shift. 

29-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohammed Bahashwan 	21 	65 		86 	100% 	57% 	6:25:31 	03:00 	17:00 	6 
Hamza Nomani 	36 	60 		96 	95% 	67% 	9:11:10 	02:00 	11:00 	6 
Ziena Saeed 	24 	76 		100 	0% 	100% 	23:42:15 	01:00 	16:00 	8 
Reena Kumari 	49 	38 		87 	100% 	58% 	9:30:56 	02:00 	17:00 	9 
Mais Hasan 	19 	100 		119 	0% 	0% 		01:00 	09:00 	6 
Abdulqader Ahmed 					0% 	0% 				
Mohammad Khalid 	9 	77 		86 	100% 	86% 	1:53:17 	01:00 	14:00 	8 
Mazen Mohd. 	15 	95 		110 	100% 	100% 	5:28:39 			
Mohammed Murshed 	21 	69 		90 	100% 	100% 	6:53:43 	01:00 	08:00 	5 
Mohammad Tawfik 	3 	49 		52 	0% 	0% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	145 		145 							
Anas Saeed 	120 	21 	141 							
Aseel Qiad 	103 	46 	149 							
Zeina Sheban 	91 	32 	123 							
Marah Bishany 	48 	44 	92 							
Zaid Ahmad 	50 	68 	118 							
Leen Fandi 	68 		68 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, March 29, 2023 12:16:43 PM 
Subject: WT Productivity - 28th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Mais hasan had the highest Productivity in WT UAE. Hamza nomani had the lowest productivity. 
    2. Yahya Md. & Anas Saeed had the highest productivity in tagging, Marah Bishany had the Lowest productivity. 
28-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 					0% 	100% 				
Mohammed Bahashwan 	34 	63 	4 	101 	92% 	100% 	15:14:01 	04:00 	17:00 	
Hamza Nomani 	20 	35 	24 	79 	100% 	100% 	15:12:54 	01:00 	07:00 	
Ziena Saeed 	25 	59 	4 	88 	0% 	38% 		02:00 	14:00 	
Reena Kumari 	64 	32 	7 	103 	100% 	78% 	11:30:09 	01:00 	12:00 	
Mais Hasan 	20 	97 	8 	125 	0% 	0% 		01:00 	08:00 	
Abdulqader Ahmed 	22 	73 		95 	0% 	50% 		01:00 	10:00 	
Mohammad Khalid 	38 	50 	4 	92 	100% 	75% 	21:35:38 	01:00 	13:00 	
Mazen Mohd. 	11 	107 	1 	119 	100% 	100% 	4:32:22 			
Mohammed Murshed 	34 	70 		104 	100% 	100% 		02:00 	10:00 	
Mohammad Tawfik 					0% 	100% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	163 		163 							
Anas Saeed 	146 	16 	162 							
Aseel Qiad 	75 	63 	138 							
Zeina Sheban 	122 	23 	145 							
Marah Bishany 	24 	42 	66 							
Zaid Ahmad 	38 	62 	100 							
Leen Fandi 	94 		94 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, March 28, 2023 1:30:16 PM 
Subject: WT Productivity - 27th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. MD. Bahashwan had the highest Productivity in WT UAE. Mazen, Mursheed & Tawfik had the lowest productivity. 
    2. In tagging nobody met their target. 

Note : Mazen, Mursheed & Tawfik were on night Shift. 

27-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	65 	19 		84 	97% 	95% 	19:29:57 	01:00 	13:00 	9 
Mohammed Bahashwan 	26 	70 		96 	77% 	67% 	4:52:36 	03:00 	14:00 	6 
Hamza Nomani 					0% 	100% 				
Ziena Saeed 	31 	64 		95 	0% 	92% 	20:09:43 	02:00 	14:00 	7 
Reena Kumari 	68 	27 		95 	100% 	66% 	23:29:38 	02:00 	15:00 	8 
Mais Hasan 	20 	73 		93 	0% 	50% 		01:00 	07:00 	6 
Abdulqader Ahmed 	16 	64 		80 	0% 	71% 		01:00 	10:00 	7 
Mohammad Khalid 	34 	46 		80 	100% 	40% 		01:00 	16:00 	8 
Mazen Mohd. 		50 		50 	0% 	0% 				
Mohammed Murshed 	12 	49 		61 	100% 	100% 	8:29:59 	02:00 	09:00 	6 
Mohammad Tawfik 	1 	59 		60 	100% 	0% 	8:19:32 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	108 		108 							
Anas Saeed 	119 		119 							
Aseel Qiad 	70 	11 	81 							
Zeina Sheban 	133 		133 							
Marah Bishany 	34 		34 							
Zaid Ahmad 										
Leen Fandi 										

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 27, 2023 2:29:45 PM 
Subject: WT Productivity - 26th March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. MD. Bahashwan had the highest Productivity in WT UAE. Md. Elbadri had the lowest productivity. 
    2. Zeina Sheban had the highest Productivity In tagging & Rest all didn't meet their target. 
26-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	19 	41 		60 	100% 	82% 	10:12:42 	01:00 	15:00 	9 
Mohammed Bahashwan 	55 	57 		112 	79% 	69% 	11:52:58 	03:00 	11:00 	5 
Hamza Nomani 	35 	39 		74 	100% 	100% 	6:26:03 	01:00 	09:00 	6 
Ziena Saeed 	26 	76 		102 	100% 	89% 	23:10:48 	01:00 	14:00 	7 
Reena Kumari 					0% 	93% 				
Mais Hasan 					0% 	100% 				
Abdulqader Ahmed 	13 	75 		88 	0% 	100% 		01:00 	10:00 	7 
Mohammad Khalid 	48 	39 		87 	100% 	70% 	18:16:50 	01:00 	09:00 	7 
Mazen Mohd. 					0% 	0% 				
Mohammed Murshed 	42 	50 		92 	100% 	75% 	11:15:52 	02:00 	12:00 	6 
Mohammad Tawfik 	8 	75 		83 	100% 	100% 	6:39:54 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	119 		119 							
Anas Saeed 										
Aseel Qiad 	109 	27 	136 							
Zeina Sheban 	107 	34 	141 							
Marah Bishany 	70 		70 							
Zaid Ahmad 										
Leen Fandi 	86 	3 	89 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, March 24, 2023 1:25:59 PM 
Subject: WT Productivity - 23rd March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE. Md. Murshed had the lowest productivity. 
    2. In tagging nobody met their target. 

Note : Md. Murshed & Md. Tawfik were on Night shift. 

23-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	55 	27 		82 	95% 	100% 	9:13:21 	01:00 	11:00 	6 
Mohammed Bahashwan 	3 	67 		70 	0% 	100% 		02:00 	11:00 	6 
Hamza Nomani 	20 	69 		89 	75% 	94% 	7:22:00 	02:00 	11:00 	6 
Ziena Saeed 	77 	48 		125 	100% 	89% 	3:38:52 	01:00 	13:00 	7 
Reena Kumari 	279 	9 		288 	98% 	75% 	11:52:56 	02:00 	16:00 	8 
Mais Hasan 	40 	81 		121 	0% 	70% 	20:00:29 	01:00 	09:00 	7 
Abdulqader Ahmed 	8 	65 		73 	0% 	0% 		01:00 	09:00 	6 
Mohammad Khalid 	44 	39 		83 	100% 	40% 		01:00 	14:00 	9 
Mazen Mohd. 	34 	78 		112 	100% 	100% 	5:03:33 			
Mohammed Murshed 	7 	6 		13 	0% 	67% 	20:46:00 	01:00 	09:00 	6 
Mohammad Tawfik 	7 	65 		72 	0% 	0% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	107 		107 							
Anas Saeed 	55 	26 	81 							
Aseel Qiad 	77 		77 							
Zeina Sheban 	123 	10 	133 							
Marah Bishany 										
Zaid Ahmad 	62 	74 	136 							
Leen Fandi 	62 		62 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Thursday, March 23, 2023 1:50:59 PM 
Subject: WT Productivity - 22nd March 

Hi All, 

Given below is the WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE. Md. Elbadri had the lowest productivity. 
    2. Yahya Md. & Aseel Qiad had the highest productivity in tagging and rest all didn't meet their target. 

Note :- Md. Murshed & Md. Tawfik were on night shift. 

22-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	40 	37 		77 	95% 	90% 	17:00:05 	01:00 	12:00 	8 
Mohammed Bahashwan 	37 	57 		94 	100% 	100% 	5:45:25 	02:00 	14:00 	7 
Hamza Nomani 	52 	35 		87 	100% 	83% 	8:21:49 	02:00 	14:00 	7 
Ziena Saeed 	112 	63 		175 	100% 	85% 	3:00:26 	02:00 	15:00 	7 
Reena Kumari 	323 	36 		359 	100% 	70% 	18:32:04 	03:00 	20:00 	9 
Mais Hasan 	15 	74 		89 	0% 	0% 		01:00 	09:00 	6 
Abdulqader Ahmed 	14 	88 		102 	0% 	0% 		01:00 	11:00 	7 
Mohammad Khalid 	45 	37 		82 	100% 	100% 	16:58:36 	01:00 	15:00 	8 
Mazen Mohd. 	27 	72 		99 	100% 	94% 	6:22:02 			
Mohammed Murshed 	27 	46 		73 	100% 	67% 	17:30:29 	02:00 	11:00 	6 
Mohammad Tawfik 		51 		51 	0% 	83% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	161 		161 							
Anas Saeed 	113 	15 	128 							
Aseel Qiad 	177 		177 							
Zeina Sheban 	110 	9 	119 							
Marah Bishany 	52 		52 							
Zaid Ahmad 	47 	51 	98 							
Leen Fandi 	71 		71 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Wednesday, March 22, 2023 1:26:56 PM 
Subject: WT Productivity - 21st March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE. 
    2. In tagging nobody met their target. 

Please Note : Mazen Md. & Md. Tawfik were on night shift. 

21-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 					0% 	100% 				
Mohammed Bahashwan 	26 	102 	13 	141 	50% 	75% 	9:14:39 	03:00 	13:00 	6 
Hamza Nomani 	56 	28 		84 	100% 	100% 	7:15:13 	02:00 	11:00 	7 
Ziena Saeed 	105 	76 	2 	183 	100% 	96% 	2:12:31 	01:00 	13:00 	7 
Reena Kumari 	305 	48 		353 	99% 	63% 	12:12:52 	02:00 	17:00 	9 
Mais Hasan 	34 	100 	4 	138 	0% 	0% 		01:00 	11:00 	6 
Abdulqader Ahmed 					0% 	0% 				
Mohammad Khalid 	37 	46 		83 	100% 	71% 		01:00 	16:00 	9 
Mazen Mohd. 		51 		51 	0% 	0% 				
Mohammed Murshed 	42 	45 	6 	93 	60% 	61% 	12:44:12 	01:00 	10:00 	5 
Mohammad Tawfik 	2 	40 		42 	0% 	100% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	116 		116 							
Anas Saeed 	15 		15 							
Aseel Qiad 	12 		12 							
Zeina Sheban 	115 		115 							
Marah Bishany 	60 		60 							
Zaid Ahmad 	100 	34 	134 							
Leen Fandi 	84 		84 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Tuesday, March 21, 2023 1:32:10 PM 
Subject: WT Productivity - 20th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE, Hamza, Mazen & MD. Khalid had the lowest Productivity. 
    2. Zeina Sheban had the highest productivity in tagging and rest all didn't meet their target. 
20-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	62 	15 		77 	100% 	69% 	10:49:19 	01:00 	10:00 	6 
Mohammed Bahashwan 	37 	77 		114 	100% 	56% 	11:55:50 	02:00 	12:00 	6 
Hamza Nomani 	30 	9 		39 	100% 	58% 		02:00 	07:00 	5 
Ziena Saeed 	103 	72 		175 	100% 	94% 	8:30:15 	01:00 	17:00 	8 
Reena Kumari 	362 	15 		377 	96% 	60% 		01:00 	18:00 	10 
Mais Hasan 	22 	87 		109 	0% 	67% 	14:20:56 	01:00 	09:00 	6 
Abdulqader Ahmed 	5 	61 		66 	0% 	0% 		01:00 	12:00 	6 
Mohammad Khalid 	16 	24 		40 	100% 	67% 	7:16:46 	01:00 	13:00 	8 
Mazen Mohd. 	14 	20 		34 	80% 	85% 	9:20:20 			
Mohammed Murshed 	49 	23 		72 	67% 	54% 	19:38:53 	02:00 	08:00 	4 
Mohammad Tawfik 	24 	53 		77 	88% 	50% 	15:23:40 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	108 		108 							
Anas Saeed 										
Aseel Qiad 										
Zeina Sheban 	131 	12 	143 							
Marah Bishany 	123 		123 							
Zaid Ahmad 	65 	71 	136 							
Leen Fandi 										

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, March 20, 2023 1:48:19 PM 
Subject: WT Productivity - 19th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena had the highest Productivity in WT UAE, Mazen & Murshed had the lowest Productivity. 
    2. Yahya had the highest productivity in tagging and Marah had the lowest productivity. 

19-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	44 	43 	1 	88 	100% 	80% 	11:17:12 	01:00 	12:00 	8 
Mohammed Bahashwan 	25 	92 		117 	100% 	75% 	1:18:05 	03:00 	13:00 	5 
Hamza Nomani 					0% 	100% 				
Ziena Saeed 	100 	75 	3 	178 	100% 	83% 		01:00 	14:00 	7 
Reena Kumari 	164 			164 	98% 	73% 	7:40:41 			
Mais Hasan 					0% 	100% 				
Abdulqader Ahmed 	9 	100 		109 	0% 	0% 		01:00 	11:00 	6 
Mohammad Khalid 	47 	38 	5 	90 	100% 	41% 	20:39:22 	01:00 	18:00 	9 
Mazen Mohd. 	39 	21 	5 	65 	100% 	100% 	2:55:45 			
Mohammed Murshed 	51 	11 		62 	96% 	67% 	5:11:59 	01:00 	06:00 	5 
Mohammad Tawfik 	18 	60 	3 	81 	100% 	100% 	7:07:42 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	172 		172 							
Anas Saeed 										
Aseel Qiad 	167 		167 							
Zeina Sheban 	100 	29 	129 							
Marah Bishany 	53 		53 							
Zaid Ahmad 										
Leen Fandi 	76 		76 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Saturday, March 18, 2023 1:17:50 PM 
Subject: WT Productivity - 17th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Hamza had the highest Productivity in WT UAE, Elbadri & MD. Khalid had the lowest Productivity. 
    2. Aseel had the highest productivity in tagging and rest all didn't meet their target. 

17-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	25 	30 		55 	100% 	90% 	13:12:35 	01:00 	13:00 	7 
Mohammed Bahashwan 				0 	0% 	40% 				
Hamza Nomani 	73 	36 		109 	96% 	87% 	15:50:06 	01:00 	09:00 	6 
Ziena Saeed 	61 	45 		106 	100% 	71% 		01:00 	11:00 	7 
Reena Kumari 	371 	1 		372 	97% 	43% 			05:00 	4 
Mais Hasan 	50 	55 		105 	100% 	86% 	11:26:04 	01:00 	08:00 	7 
Abdulqader Ahmed 	9 	61 		70 	0% 	0% 		01:00 	10:00 	7 
Mohammad Khalid 	50 			50 	100% 	58% 				
Mazen Mohd. 	31 	44 		75 	100% 	100% 	4:18:51 			
Mohammed Murshed 	54 	3 		57 	100% 	82% 		01:00 	09:00 	8 
Mohammad Tawfik 	46 	53 		99 	100% 	53% 				
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	44 		44 							
Anas Saeed 	19 		19 							
Aseel Qiad 	168 	9 	177 							
Zeina Sheban 	73 	18 	91 							
Marah Bishany 	11 		11 							
Zaid Ahmad 	80 	54 	134 							
Leen Fandi 	63 		63 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Friday, March 17, 2023 1:14:11 PM 
Subject: WT Productivity - 16th March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mais Hassan had the lowest Productivity. 
    2. Zaid Ahmed had the highest productivity in tagging and rest all didn't meet their target. 

16-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	42 	42 		84 	81% 	79% 		01:00 	13:00 	6 
Mohammed Bahashwan 	33 	57 		90 	100% 	42% 	12:18:50 	02:00 	13:00 	6 
Hamza Nomani 	56 	52 		108 	98% 	97% 	11:24:21 	02:00 	13:00 	7 
Ziena Saeed 	127 	53 		180 	100% 	82% 	17:01:51 	01:00 	15:00 	7 
Reena Kumari 	287 	13 		300 	96% 	81% 	21:23:22 	01:00 	14:00 	7 
Mais Hasan 	15 	60 		75 	100% 	25% 		02:00 	15:00 	6 
Abdulqader Ahmed 	19 	65 		84 	0% 	100% 		01:00 	14:00 	7 
Mohammad Khalid 	55 	34 		89 	0% 	27% 		01:00 	20:00 	10 
Mazen Mohd. 	12 	86 		98 	100% 	100% 	5:09:07 			
Mohammed Murshed 	89 	29 		118 	100% 	60% 	12:59:16 	01:00 	09:00 	5 
Mohammad Tawfik 	27 	58 		85 	91% 	100% 	13:08:42 			
										
Tagging & BO Agents 	Tagging 	BO 	Productivity 							
Yahya Mohammed 	86 		86 							
Anas Saeed 	53 		53 							
Aseel Qiad 	111 		111 							
Zeina Sheban 	122 		122 							
Marah Bishany 										
Zaid Ahmad 	75 	96 	171 							
Leen Fandi 	70 		70 							

Thanks, 
Rohan 

From: "Rohan Panwar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]> 
Cc: "Gaurav Yadav" <[email-masked]> 
Sent: Thursday, March 16, 2023 12:36:10 PM 
Subject: WT Productivity - 15 March 

Hi All, 

Given below is WT UAE and Tagging Productivity for Yesterday. 

    1. Reena Kumari & Ziena Saeed had the highest Productivity in WT UAE, Mohammad Khalid had the lowest Productivity. 
    2. Zaid Ahmed & Yahya Mohammed had the highest productivity in tagging and Marah Bishany had the Lowest Productivity. 

15-Mar-23 	Tickets 	WA 	Follow up 	Productivity 	First Response SLA(Ticket ) 	Resolution SLA(Ticket) 	Avg Response Time (Tickets) 	Avg Response time (Chats) 	Avg Resolution Time(Chats) 	Messages Sent Per Chat 
Mohd. Elbadri 	54 	39 		93 	67% 	93% 	7:53:07 	01:00 	13:00 	7 
Mohammed Bahashwan 	12 	84 		96 	0% 	100% 	7:59:22 	02:00 	16:00 	7 
Hamza Nomani 	59 	49 		108 	0% 	100% 	10:36:47 	02:00 	13:00 	6 
Ziena Saeed 	91 	88 		179 	67%