Subject: FW: Manual refund for MADA card orders post reconciliation
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 30 Mar 2023 05:48:34 +0000

Hi Team,

Please send emails to customers to get bank account details for the below orders to process refund manually.

merchant
date_received
Fort_id
Retrieval_reference_number
rAuth_code
card_number
Approved date
approved_amount
refund_amount
mid
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark Apple Pay
16/03/23
169999990792432610
234722279268
069298
506968******7134
20221213
274.00
37.51
900000001473
PayFort
Mada

6190597558
Landmark KSA
28/03/23
169999990857311672
302521136963
111957
484783******8283
20230125
300.00
187.82
900000001473
PayFort
Mada

6800139818
Landmark KSA
28/03/23
169999990907461099
305711304145
147037
455036******0070
20230226
243.00
49.00
900000001473
PayFort
Mada

6807636358
Landmark Apple Pay
16/03/23
169999990921057100
306418072197
394289
506968******7264
20230305
1799.00
368.00
900000001473
PayFort
Mada

6810028637
Landmark KSA
28/03/23
169999990930216386
307013204357
708358
486094******0318
20230311
556.28
197.50
900000001473
PayFort
Mada

6812120269

Regards,
Malik

From: Jennie james <[email-masked]>
Sent: Wednesday, March 29, 2023 8:13 PM
To: Malik Ismail <[email-masked]>
Cc: LMD Production Support <[email-masked]>
Subject: Re: Manual refund for MADA card orders post reconciliation

Hi @Malik Ismail<mailto:[email-masked]>,

Payfort is not able to initiate the refund for this order as RRN is already processed once and as per the bank they can only process the refund once. Please proceed with the manual refund.
merchant
date_received
Fort_id
Retrieval_reference_number
rAuth_code
card_number
Approved date
approved_amount
refund_amount
mid
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark KSA
16/03/23
169999990746882389
232000313888
576878
529415******1545
20221116
3627.00
1528.00
900000001473
PayFort
Mada

6182450708
Landmark Apple Pay
16/03/23
169999990792432610
234722279268
069298
506968******7134
20221213
274.00
37.51
900000001473
PayFort
Mada

6190597558
Landmark KSA
28/03/23
169999990816030134
236313303074
323158
529415******1545
20221229
833.00
456.00
900000001473
PayFort
Mada

6193904350
Landmark KSA
28/03/23
169999990857311672
302521136963
111957
484783******8283
20230125
300.00
187.82
900000001473
PayFort
Mada

6800139818
Landmark KSA
28/03/23
169999990907461099
305711304145
147037
455036******0070
20230226
243.00
49.00
900000001473
PayFort
Mada

6807636358
Landmark Apple Pay
16/03/23
169999990921057100
306418072197
394289
506968******7264
20230305
1799.00
368.00
900000001473
PayFort
Mada

6810028637
Landmark KSA
28/03/23
169999990930216386
307013204357
708358
486094******0318
20230311
556.28
197.50
900000001473
PayFort
Mada

6812120269

Kind regards,
Jennie Prakash

From: Jennie james <[email-masked]<mailto:[email-masked]>>
Date: Friday, 17 March 2023 at 6:19 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: LMD Production Support <[email-masked]<mailto:[email-masked]>>
Subject: Re: Manual refund for MADA card orders post reconciliation
Hi @Malik Ismail<mailto:[email-masked]>,

We already shared the refund transaction with "Pending with finance" for the manual refund. We are not sure whether it is refunded or no and that needs to confirmed by Finance team. Recently Payfort confirms they cannot initiate refund of SAR 59.
merchant
date_received
fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
mid
terminal
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark KSA
20/02/23
169999990748130909
232019274097
776872
484783******0812
16/11/22
265.00
59.00
900000001473

PayFort
Mada

6182793527

Kind regards,
Jennie Prakash

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Friday, 17 March 2023 at 10:41 AM
To: Jennie james <[email-masked]<mailto:[email-masked]>>
Cc: LMD Production Support <[email-masked]<mailto:[email-masked]>>
Subject: RE: Manual refund for MADA card orders post reconciliation
Hi @Jennie james<mailto:[email-masked]>,

Please confirm refund amount for 6182793527.

Thanks
Malik Ismail
From: Jennie james <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, March 16, 2023 10:37 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: LMD Production Support <[email-masked]<mailto:[email-masked]>>
Subject: Manual refund for MADA card orders post reconciliation

Hi @Malik Ismail<mailto:[email-masked]>,

Please proceed with manual refund for below order.
merchant
date_received
fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
mid
terminal
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark KSA
20/02/23
169999990748130909
232019274097
776872
484783******0812
16/11/22
265.00
59.00
900000001473

PayFort
Mada

6182793527

Kind regards,
Jennie Prakash

From: Jennie james <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 16 March 2023 at 11:59 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: LMD Production Support <[email-masked]<mailto:[email-masked]>>
Subject: Manual refund for MADA -6171710991
Hi @Malik Ismail<mailto:[email-masked]>,

Payfort is not able to initiate the refund for this order as RRN is already processed once and as per the bank they can only process the refund once. Please proceed with the manual refund.
merchant
date_received
Fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
mid
terminal
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark Apple Pay
07/03/23
169999990676684244
227306311573
938956
506968******5923
30/09/22
1971.0000
391.4200
900000001473

PayFort
Mada
Only one refund allowed per card
6171710991

Kind regards,
Jennie Prakash
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