Subject: RE: New Feature for Click-and-Collect Orders - Cancel and Refund
From: Nashwa Elshafey <[email-masked]>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Ali Mkhaimer <[email-masked]>, Saeed Khawaldeh <[email-masked]>, Rawan Barghouth <[email-masked]>, Nour Hanayneh <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 29 Mar 2023 07:46:10 +0000

Dear team,

Attached updated Process presentation and below link you can use it to download the updated system presentation.
https://we.tl/t-iKZVbpUeRA

thanks,
Nashwa

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Tuesday, March 28, 2023 2:27 PM
To: Ali Mkhaimer <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Rawan Barghouth <[email-masked]>; Nour Hanayneh <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Deeksha Dadu <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: New Feature for Click-and-Collect Orders - Cancel and Refund
Importance: High

Greetings,

I am pleased to inform you that we have recently introduced a new feature that enables the update of click-and-collect orders, which are ready for customer pickup, to uncollected status, thus initiating an immediate refund on Hybris cscockpit.

The introduction of this feature is aimed at enhancing the overall customer support experience, and it will significantly reduce the resolution time for customer requests related to canceling orders that are ready for pickup status only.

It is essential to emphasize that this feature should be used solely upon customer request in cases where they do Not Wish to Wait for the standard 14-day collection period and wish to cancel their order.

To ensure optimal usage of this feature, I would like to request all team members to adhere to the updated process training documentation, which will be shared shortly.

Note: Kindly be informed that the feature button is currently only active for UAE and will be gradually rolled out to other countries in due course.

Thanks
Mahmoud
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