Subject: Re: Call Back Request - 7384137242
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 28 Mar 2023 03:17:57 -0700 (MST)

Hi Team, 

Kindly arrange a call back at the earliest. The customer is furious now. 

Thank you for your help. 

Regards, 
Nikhil. 

From: "Manish Kumar" <[email-masked]> 
To: "Saeed Khawaldeh" <[email-masked]>, "Mario Hisham" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Monday, 27 March, 2023 15:07:23 
Subject: Re: Call Back Request 

Hi Team, 

Kindly arrange a call back as per the below request, the customer is chasing us on chat. 

Regards, 
Manish 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, March 26, 2023 4:50:32 PM 
Subject: Call Back Request 

Hi Team, 

Problem Statement: Call Back Request 

Cx contact number : 36286170 
Amount : BHD15.90 
cx's Name: Sam Santiago 
cx's Email: [email-masked] 
Order id : 7384137242 
Assistance Required: Customer did not picked the order but it is marked as pickup complete on Hybris cx is chasing us since August but issue not resolved till date. 

Now cx wants to connect somebody from the customer service management over the call to resolve the issue. 

For further assistance kindly refer to the ticket id 5921553. 

Kindly check and arrange a call back. 

Regards, 
Mohammad Khalid