Subject: Re: Call Back Request
From: Manish Kumar <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 27 Mar 2023 02:37:23 -0700 (MST)

Hi Team, 

Kindly arrange a call back as per the below request, the customer is chasing us on chat. 

Regards, 
Manish 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, March 26, 2023 4:50:32 PM 
Subject: Call Back Request 

Hi Team, 

Problem Statement: Call Back Request 

Cx contact number : 36286170 
Amount : BHD15.90 
cx's Name: Sam Santiago 
cx's Email: [email-masked] 
Order id : 7384137242 
Assistance Required: Customer did not picked the order but it is marked as pickup complete on Hybris cx is chasing us since August but issue not resolved till date. 

Now cx wants to connect somebody from the customer service management over the call to resolve the issue. 

For further assistance kindly refer to the ticket id 5921553. 

Kindly check and arrange a call back. 

Regards, 
Mohammad Khalid