Subject: RE: Refund Rejected 8406087295, 8404661926, 8405607233
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>, "Rahul Nerkar (TCS)" <[email-masked]>, Mohammed Risal <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 26 Jan 2023 11:23:44 +0000

Hi @Rahul Nerkar (TCS)<mailto:[email-masked]> /@Mohammed Risal<mailto:[email-masked]>,

Please have a look on below orders.

Regards,
Malik

From: Manish Kumar <[email-masked]>
Sent: Thursday, January 26, 2023 2:05 PM
To: Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik / Akshay,
Please assist on the below concern, The refund has been rejected multiple times and the cx is following up for the refund.

Problem Statement: Following refunds rejected multiple times.

Refund Date : 20/12/2022
Order ID: 8406087295
RMA:1003667776
Refund amount: KWD 6.5

Refund Date : 20/12/2022
Order ID: 8404661926
RMA:1003667781
Refund amount: KWD 6.75

Refund Date : 20/12/2022
Order ID: 8405607233
RMA:1003668036
Refund amount: KWD 4.8

cx's Name: Maha Gad
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.".

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 24, 2023 7:55:28 PM
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

Dear Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 23, 2023 4:14:23 PM
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233

Hi Malik,

The refund has been rejected multiple times and the cx is following up for the refund.

Kindly assist us in resolving this concern. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 22 January, 2023 20:34:03
Subject: Refund Rejected

Hi Team,

Problem Statement: Following refunds rejected multiple times.

Refund Date : 20/12/2022
Order ID: 8406087295
RMA:1003667776
Refund amount: KWD 6.5

Refund Date : 20/12/2022
Order ID: 8404661926
RMA:1003667781
Refund amount: KWD 6.75

Refund Date : 20/12/2022
Order ID: 8405607233
RMA:1003668036
Refund amount: KWD 4.8

cx's Name: Maha Gad
cx's Email: [email-masked]<mailto:[email-masked]>

Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.".

Kindly resolve the issue asap.

Regards,
Mohammad Khalid

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