Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing
From: Mohammad Shababe Quamar <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 26 Jan 2023 11:21:18 +0000

Hi @Manish Kumar<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]>

Please share voucher with customer.

Amount : 465 AED
Order No : 9772564620

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Nisha Balakrishna <[email-masked]>
Sent: Monday, January 23, 2023 11:55 AM
To: Faraz Lohani <[email-masked]>; Sanket Sable <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; keyaccount <[email-masked]>; Jessie Caparas <[email-masked]>; Taskin Shaikh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Re: [#664327] RE: Note Added - [#4927415] My refund is missing

Dear Centrepoint Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: 091-54S9-K5MN-484N-8T|Start Date: 22.01.2023 00:00:00|End Date: 23.02.2023 23:59:59

Type: Serial Voucher|Concept: CENTREPOINT|Territory: UAE|Checkout Site: N/A

Value: 465 AED|Minimum Threshold Value: 470 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
[Logo  Description automatically generated]
Nisha Balakrishna
Senior Ecommerce Content Merchandiser
Landmark Group
[signature_1581522491]

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Date: Sunday, January 22, 2023 at 11:58 AM
To: Sanket Sable <[email-masked]<mailto:[email-masked]>>, Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>, keyaccount <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>, Taskin Shaikh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing

Hi @Nisha Balakrishna<mailto:[email-masked]> @Taskin Shaikh<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 19, 2023 11:21 AM
To: Sanket Sable <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; keyaccount <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Nisha Balakrishna <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing

Hi @Nisha Balakrishna<mailto:[email-masked]>,

Please assist with the below voucher request :

Amount : 465 AED
TH : 470 AED
Validity : 1 month
Concept : CP

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Sanket Sable <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 19, 2023 9:59 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; keyaccount <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing

Hi Team,

Please provide the voucher for the customer.

Regards,
Sanket Sable
Omni Channel Manager, Centrepoint
Mob. +971-521455465

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 19, 2023 9:14 AM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; keyaccount <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing

Hi @Sanket Sable<mailto:[email-masked]>

As we confirmed with the Payment gateway team, there is no refund process for the below-mentioned order, and it’s a 2020 order that’s why we cannot process it manually from our end.

Need your approval to issue a voucher.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 15, 2023 11:02 AM
To: keyaccount <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#664327] RE: Note Added - [#4927415] My refund is missing

Hi @Sanket Sable<mailto:[email-masked]>,

This is regarding the refund case from 2020 where the customer was not refunded for 465 AED and is still pending as per the PayFort.

The order is not showing in the system as it is an old order.

Can we refund the customer in terms of a voucher and close the case?

Amount : 465 AED
Order No : 9772564620

Thankyou,
Faraz Lohani
Escalations & Vendor Management
Landmark Digital

From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 3:14 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#664327] RE: Note Added - [#4927415] My refund is missing

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Ticket ID: 664327

Hi Jessie,

Thank you for contacting Amazon Payment Services.

We checked the reported transaction and we can see that there's no refund attempt made as shown below.

[Image removed by sender.]
​
​Please be advised that transaction can only be refunded within 1 year from the date of transaction.

In such cases, please find an alternate way of refunding the amount back to the cardholder such as cash, cheque, etc. Kindly ensure that you obtain and retain clear documentation from your customer regarding proof of settlement.
​
Should you need any further assistance, please do not hesitate to contact us.

Best Regards,

Angelica Tuason
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email: [email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

[Image removed by sender. Logo]

Helping you do business better
#everyones_happy

On Wed, 4 Jan at 1:54 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
@keyaccount<mailto:[email-masked]>

Please help us check on the below.

Can we check the refund status for this old order ASAP as the customer is complaining :

Order No : 9772564620

[Image removed by sender.]

[Image removed by sender. A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 4, 2023 11:26 AM
To: [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Note Added - [#4927415] My refund is missing

Hi @Jessie Caparas<mailto:[email-masked]>,

We are still unable to get the revert from @[email-masked]<mailto:[email-masked]> and the case is pending.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Friday, December 23, 2022 11:31 AM
To: [email-masked]<mailto:[email-masked]>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Note Added - [#4927415] My refund is missing

Hi @[email-masked]<mailto:[email-masked]>,

We need to check the status of the refund and the case is still pending from your end.
Please revert on urgent basis so we can close.

@Jessie Caparas<mailto:[email-masked]>

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, December 20, 2022 4:44 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Note Added - [#4927415] My refund is missing

Hi @[email-masked]<mailto:[email-masked]>,

Reminder.

From: Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 14, 2022 3:10 PM
To: [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Note Added - [#4927415] My refund is missing

Hi @[email-masked]<mailto:[email-masked]>,

Can we check the refund status for this old order ASAP as the customer is complaining :

Order No : 9772564620

[Image removed by sender.]

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, November 17, 2022 1:01 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>
Subject: Note Added - [#4927415] My refund is missing

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi ,

Nikhil Bishnoi added a note and wants you to have a look.

Ticket URL:
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4927415

Subject:
My refund is missing

Requester: Samer Salmeh

Note Content:
Hi @Faraz Lohani @Jessie Kathleen Go Caparas ,

With regards to the refund for order id 9772564620, we have checked with the customer and the customer has informed that one day she was searching for a top in the previous orders, then she noticed that the refund has not been processed. Due to COVID the customer forgot about this.

The customer is registered with us since 20/06/2016 and have placed 27 successful orders worth 5,937.79 since 08/02/2021

The customer is asking for the refund for 465.00

Please advise for further course of action. Thank you for your help.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
664327:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com