Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233
From: Manish Kumar <[email-masked]>
To: Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 26 Jan 2023 03:04:32 -0700 (MST)

Dear Malik / Akshay, 

Please assist on the below concern, The refund has been rejected multiple times and the cx is following up for the refund. 

Problem Statement: Following refunds rejected multiple times. 

Refund Date : 20/12/2022 
Order ID: 8406087295 
RMA:1003667776 
Refund amount: KWD 6.5 

Refund Date : 20/12/2022 
Order ID: 8404661926 
RMA:1003667781 
Refund amount: KWD 6.75 

Refund Date : 20/12/2022 
Order ID: 8405607233 
RMA:1003668036 
Refund amount: KWD 4.8 

cx's Name: Maha Gad 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.". 

Thank you for your help. 

Regards, 
Manish 

From: "Manish Kumar" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, January 24, 2023 7:55:28 PM 
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233 

Dear Team, 

Kindly assist us to get an update on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohammad Khalid" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, January 23, 2023 4:14:23 PM 
Subject: Re: Refund Rejected 8406087295, 8404661926, 8405607233 

Hi Malik, 

The refund has been rejected multiple times and the cx is following up for the refund. 

Kindly assist us in resolving this concern. Thank you for your help. 

Regards, 
Nikhil. 

From: "Mohammad Khalid" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 22 January, 2023 20:34:03 
Subject: Refund Rejected 

Hi Team, 

Problem Statement: Following refunds rejected multiple times. 

Refund Date : 20/12/2022 
Order ID: 8406087295 
RMA:1003667776 
Refund amount: KWD 6.5 

Refund Date : 20/12/2022 
Order ID: 8404661926 
RMA:1003667781 
Refund amount: KWD 6.75 

Refund Date : 20/12/2022 
Order ID: 8405607233 
RMA:1003668036 
Refund amount: KWD 4.8 

cx's Name: Maha Gad 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date Dec 20, 2022 for the above mentioned three orders and on the hybris refund rejected multiple times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "Please reach out to the KUW finance team to initiate a manual refund for these orders.". 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid