Subject: New Reply Received - Landmark NDR report - 24-Jan-2023
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 25 Jan 2023 05:29:42 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Landmark NDR report - 24-Jan-2023  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Below has been noted and will follow the same today onwards.
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Thanking you.</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#2F5496'>Best regards,</span></i></b></div>
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<div class="MsoNormal"><img width="152" height="89" style="width:1.5833in;height:.927in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDI1NjM5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JoV491xHIaqe5C30kiPOPsfJ5vIRitGj3HtXLyYS8hg" data-id="2044010256391"></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Bradley Hand ITC";color:#0909B7'>Antony Markose</span></i></b></div>
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<b><i><u><span dir="LTR" style='font-size:9.0pt;font-family:"Bell MT",serif;color:#0909B7'>Service Coordinator</span></u></i></b><b><span dir="LTR" style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#0909B7'></span></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>Dubai Delivery Center</span></u></i></b><span dir="RTL"></span><span dir="RTL"></span><b><i><u><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#0909B7'><span dir="RTL"></span><span dir="RTL"></span> </span></u></i></b><b><i><span style='font-family:"Bell MT",serif;color:#0909B7'></span></i></b>
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<b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>PO Box 99999, Dubai, United Arab Emirates</span></u></i></b><b><i><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u></i></b>
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<div class="MsoNormal"><b><i><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'>T +971-42303244</span></u></i></b></div>
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<b><u><span style='font-size:10.0pt;font-family:"Bell MT",serif;color:#0909B7'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0909B7">[email-masked]</span></a></span></u></b><u><span style='font-family:"Bell MT",serif;color:#0909B7'></span></u>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, January 25, 2023 9:05 AM<br>
<b>To:</b> Antony Markose &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked]; Mohamed Batcha &lt;[email-masked]&gt;; [email-masked]; [email-masked];
 [email-masked]; Vishnu Kamal &lt;[email-masked]&gt;<br>
<b>Cc:</b> Dabilkar Abdul Rehman &lt;[email-masked]&gt;; Vivek Soans &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#5621687] Landmark NDR report - 24-Jan-2023</div>
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<b><span style="color:#222222">Caution:</span></b><span style="color:#222222"> [EXTERNAL] Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>There is a new comment in the ticket submitted by Mohamed Batcha to HelpCPAE</span></div>
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Comment added by : Mohammad Shababe Quamar<br>
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Comment Content: </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi
<a id="OWAAM7945535272FB488288EE830E2F1A7186" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Batcha</span></a>
<a id="OWAAM8E11038F88D84A9D9518D479AF0E1D43" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Antony  Markose</span></a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please follow the below-mentioned escalation matrix of outbound, the team will respond within 24h.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please find the attached NDR’s SOP for more information.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>To,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Asma Jarrar
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Saeed Khawaldeh
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Escalations Dxbteam
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohammad Shababe Quamar
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a id="OWAAM28EA8668E0594228AA98F2B4F6BA1765" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Asma Jarrar</span></a>
 Please find the attached NDR report of Emiratespost UAE and revert back with customer’s response within 24h.
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards,</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shababe Quamar</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>From: Mohamed Batcha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 24, 2023 3:22 PM<br>
<b>To:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sridhar
 Katta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Dabilkar Abdul Rehman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishnu Kamal &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vivek Soans &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Antony Markose &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Landmark NDR report - 24-Jan-2023<br>
<b>Importance:</b> High</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thanks &amp; Regards</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mohamed Fysal Ismath Batcha - +971-5583 19931</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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SOP - NDR's 3PL.pdf</a><br>
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Landmark NDR report - 24-Jan-2023.xlsx</a> <br>
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