Subject: RE: Audit Report: Jan 8 - Jan 14, 2023
From: Nashwa Elshafey <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: deeksha <[email-masked]>, Bidipta Dutta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Mohd Imran <[email-masked]>, Malik Ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Tue, 24 Jan 2023 11:36:20 +0000

Dear team,

Please find the below discussed points on the calibration:

  *   Any missing punctuation will be considered as syntax error.
  *   Agents need to be encouraged to use comma instead of dots in opening and closure.
  *   In case that Hybris shows the item as non-returnable and it used to be a returnable item, case need to be raised to investigate to provide the customer with the best solution.

Below is the Avg scores for WK’2 after submitting the calibration scores, also note that interactions that have been audited out of the cycle have been removed as well as the interactions that has no scores.

Please share the headcount for WK’2 & Wk’3 in advance since the number of agents that has been monitored are way less than WK’1

LSM
AVG score
No of interactions
Khalid
100%
1
Reena
100%
2
Ziena Saeed
100%
2
Mohamed Almustafa
95%
1
Huma
93%
2
Mohammad Tawfik
93%
2
Abdulqader Ahmed
88%
2
Hamza
80%
2
Mohammed Murshed
80%
1
Mohd. Elbadri
75%
2
Grand Total
90%
17
ITH
AVG score
No of interactions
shoaa nfeesah
86%
5
Abdulrahman alqumea
85%
5
Afnan Eyad
84%
4
Hilah Alolayan
82%
7
Reenad Alosaimi
81%
6
Asma Salem
77%
6
Hessah Alsufayyan
76%
3
Grand Total
82%
36

Thanks,
Nashwa

From: Apoorv Joshi <[email-masked]>
Sent: Monday, January 16, 2023 10:48 AM
To: Mohd Imran <[email-masked]>
Cc: Nashwa Elshafey <[email-masked]>; deeksha <[email-masked]>; Bidipta Dutta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Audit Report: Jan 8 - Jan 14, 2023

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Hi Imran,

PFA the audits between Jan 8 - Jan 14, 2023

Thanks and Regards,
Apoorv
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