Subject: RE: Call Back - 9411019500
From: Saeed Khawaldeh <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Nour Hanayneh" <[email-masked]>, Rawan Barghouth <[email-masked]>
Date: Thu, 19 Jan 2023 16:20:52 +0000

Hi Nikhi,

The customer was contacted and issue was resolved.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Wednesday, January 18, 2023 10:08 AM
To: Saeed Khawaldeh; Mario Hisham
Cc: Escalations Dxbteam; Apoorv Joshi; Manish Kumar
Subject: Call Back - 9411019500

Hi Team,

Order number: 9411019500
Tracking number: NA

Customer place the order on 18/01/2022 and request for call back due to the item go cancel from his order (PARTIALLY_CANCELLED) comment that this is not the first time to face this issue. The cx is complaining that there are 7 items showing on the site.

Kindly arrange a call back to the customer.

Regards.
Nikhil.