Subject: Drop Payment
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Wed, 18 Jan 2023 01:58:19 -0700 (MST)

Hi Team, 

Problem Statement: Amount has been deducted however order not placed. 

Deduction Date : Jan 15, 2023 
Authentication/Transaction code: 730419 
Card end digits : 0456 
Amount : 10.720 BHD 
cx's Name: Litty Mathew 
cx's Email: [email-masked] 
Assistance Required: Customer had placed and ordered on Jan 15, 2023 but order was not placed and the amount 10.720 BHD has been deducted from the cx's account. No order details found on hybris. Kindly check the attachment shared by the cx. 

Kindly check and do the needful to resolve the issue asap. 

Regards, 
Mohammad Khalid