Subject: Drop Payment
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Tue, 17 Jan 2023 03:37:14 -0700 (MST)

Hi Team, 

Problem Statement: Amount has been deducted however order not placed. 

Deduction Date : Jan 1, 2023 
Authentication code: 112677 
Payment method : Benefit 
Transaction id : 106226087 
Amount : 38.80 BHD 
cx's Name: Hadeel Ramiz 
cx's Email: [email-masked] 
Assistance Required: Customer had placed and ordered on Jan 01, 2023 at 7:52 PM but order was ON_VALIDATION_CANCELLED and the amount 38.80 BHD has been deducted from the cx's account. Cx is complaining that he still did not receive the aforesaid amount in his account. 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid