Subject: Incorrect Escalation
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 12 Jan 2023 17:35:58 +0000

Hi Team,

All of these tickets have been incorrectly assigned by LSM KSA team to Escalations DXB.

These are all parent tickets and was assigned as waiting on third party.

5576657
5576144
5576092
5575846
5575795
5572045
5565371
5565272
5561912
5561786
5559353

Please ensure agents are aware how to properly escalate cases. Will assign all of these back to your group.

If this gets repeated, please issue a written warning to the agent.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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