Subject: Re: Refund Issue - 8400610999
From: "Rahul Nerkar (TCS)" <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shajan Joy <[email-masked]>, Ajith Pillai <[email-masked]>, Harshita Parmar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Reddy Prasad <[email-masked]>, Rohit Kamath <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <
Date: Thu, 12 Jan 2023 06:12:04 +0000

Dear Nikhil/All,

Have a Great day,

Please find the attached email conversation, cash handover to mentioned location.

Regards,

Rahul Nerkar.

________________________________
From: Nikhil Bishnoi <[email-masked]>
Sent: Thursday, January 12, 2023 6:16 AM
To: Rahul Nerkar (TCS) <[email-masked]>; Malik Ismail <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harshita Parmar <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>
Subject: Re: Refund Issue - 8400610999

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi team,

Kindly assist us to get this resolved. The refund is pending since Dec 08.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]>
To: "Rahul Nerkar" <[email-masked]>
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Harshita Parmar" <[email-masked]>
Sent: Tuesday, 10 January, 2023 15:09:48
Subject: Fwd: Refund Issue - 8400610999

Hi Rahul,

With regards to Order ID 8400610999, hybris ticket 05975006 was raised on Dec 22 and is still open. The customer has confirmed to collect the cash from Al Rai branch.

Kindly assist us in getting this resolved.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "Apoorv Joshi" <[email-masked]>, "Harshita Parmar" <[email-masked]>
Sent: Tuesday, 10 January, 2023 09:03:49
Subject: Refund Issue

Hi Team,

With reference to the order number : 8400610999

The refund was not processed as an error please check and do the needful customer is chasing us.

The customer has confirmed with us that she want to collect the refund from home centre Al Rai.

Best regards.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: Order no. 8400610999 Cash refund approval
From: Tharindu Rajapaksha <[email-masked]>
To: Hckmgr Alrai <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, Geetanjali Gadpelly <[email-masked]>, Ajith Pillai <[email-masked]>, Nagamuni Reddy N <[email-masked]>, Shajan Joy <[email-masked]>, "Rohit Kamath (TCS)" <[email-masked]>, "Sonal Gyanchandani (TCS)" <[email-masked]>, "Priyanka Gadiya (TCS)" <[email-masked]>, Faraz Lohani <
Date: Tue, 10 Jan 2023 12:01:09 +0000

Dear  Team,

As per below email, we will handover money to driver today evening. Please kindly do the needful to pay the mentioned amount to mentioned customer asap.

Please kindly get the customer acknowledgement on civil ID copy with signature, amount and order number and date.
Order No
Customer Name
Phone #
Amt
Store
8400610999
Enamul Haque
66642875
5.90
HCK Alrai

Thanks and Best Regards
Tharindu Rajapaksha
Coordinator - Accounts
Landmark Group - Kuwait
+965 98 00 1796

From: Rahul Nerkar (TCS) <[email-masked]>
Sent: Tuesday, January 10, 2023 2:04 PM
To: Faraz Lohani <[email-masked]>; Tharindu Rajapaksha <[email-masked]>; Malik Ismail <[email-masked]>; Rawan Barghouth <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Akshay Berry <[email-masked]>; Reshmaa KJ <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Reddy Prasad <[email-masked]>; Geetanjali Gadpelly <[email-masked]>; Ajith Pillai <[email-masked]>; Nagamuni Reddy N <[email-masked]>; Shajan Joy <[email-masked]>; Rohit Kamath (TCS) <[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]>; Priyanka Gadiya (TCS) <[email-masked]>
Subject: Re: Order no. 8400610999 Cash refund approval

Dear Tharindu,

The customer has confirmed with us that she want to collect the refund from home centre Al Rai

Regards,

Rahul Nerkar.

________________________________
From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 4:09 PM
To: Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Shajan Joy <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Re: Order no. 8400610999 Cash refund approval

Dear All,

Please update the location.

Regards,

Rahul Nerkar.

________________________________
From: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 3:33 PM
To: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order no. 8400610999 Cash refund approval

Dear Rahul,

Approved.

Regards

Shajan joy

From: Rahul Nerkar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 2:24 PM
To: Shajan Joy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Faraz Lohani <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Reshmaa KJ <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Tharindu Rajapaksha <[email-masked]<mailto:[email-masked]>>; Geetanjali Gadpelly <[email-masked]<mailto:[email-masked]>>; Ajith Pillai <[email-masked]<mailto:[email-masked]>>; Nagamuni Reddy N <[email-masked]<mailto:[email-masked]>>; Rohit Kamath (TCS) <[email-masked]<mailto:[email-masked]>>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; Priyanka Gadiya (TCS) <[email-masked]<mailto:[email-masked]>>
Subject: Order no. 8400610999 Cash refund approval

Dear Shajan Sir,

Can you please provide cash refund approval for order no. 8400610999 amount KD- 5.9/- Not CAPTURED ON KAPY.

Regards,

Rahul Nerkar.