Subject: RE: Re-process refund back to Benefit - 7805999192
From: Merchant Back Offices <[email-masked]>
To: 'Mohmed Ghadiyali' <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Harshita Parmar" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Mon, 9 Jan 2023 07:03:08 +0000

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Sunday, January 8, 2023 3:26 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: Re-process refund back to Benefit - 7805999192

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 6.38

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

12/16/2022 16:41

'677950

'BENEFIT

'507422

1 - Purchase

'048

'14.63

'CAPTURED

'00

'7805999192

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 3:25 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Re-process refund back to Benefit - 7805999192
Importance: Low

Pls proceed with the refund.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 1:12 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Re-process refund back to Benefit - 7805999192

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 1:03 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Re-process refund back to Benefit - 7805999192

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 6.38

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

12/16/2022 16:41

'677950

'BENEFIT

'507422

1 - Purchase

'048

'14.63

'CAPTURED

'00

'7805999192

Thanks & Regards
Zeeshan

________________________________
From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 8, 2023 6:11 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>
Subject: Re: Re-process refund back to Benefit - 7805999192

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 3 January, 2023 14:18:52
Subject: Re-process refund back to Benefit  - 7805999192

Hi Team,

Please assist us with this.

Problem Statement: Refund Follow Up - Remove My Credit
Order id: 7805999192
Order date: Dec 16, 2022
Refund amount: 6.38 BHD
Payment method: BENEFIT

Issue description: The customer wants the amount to be in her bank account (BENEFIT), and we have raised it to Jira under this link https://landmark.atlassian.net/browse/REL-164913, and the Jira team informed us that the amount has been removed, so please check and do the needful.

Thanks for your help!
Regards,

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