Subject: RE: Process refund in BENEFIT - 7807165429
From: Mohmed Ghadiyali <[email-masked]>
To: Ajith Palakandy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohammad Khalid <[email-masked]>, Harshita Parmar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>
Date: Sun, 8 Jan 2023 12:24:09 +0000

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]>
Sent: Sunday, January 8, 2023 2:53 PM
To: Mohmed Ghadiyali <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohammad Khalid <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Process refund in BENEFIT - 7807165429

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 18.9

Received Time
Terminal ID
Brand ID
Authorization Code
Action
Currency Code
Trans. Amount
 Result Code
Host Response
 Mer. TrackID
 TranId
 Ref. Id
ECI
IP Address
UDF1
UDF2
12/24/2022 16:30
'677950
'BENEFIT
'327547
1 - Purchase
'048
'20.4
'CAPTURED
'00
'7807165429
'202235844330241
'235811918464
'7
'82.194.53.119
'1c157439-d14d-4a2f-a76b-fde8c92af556
'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 7, 2023 5:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammad Khalid <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Process refund in BENEFIT - 7807165429

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 1, 2023 8:33:20 PM
Subject: Re: Process refund in BENEFIT - 7807165429

Hi Team,

The refund was processed to My Credits and was removed by Jira team under REL-164736. Attached is the screenshot for the confirmation. Kindly assist us to re-process the refund of BHD 18.90 to the customer's BENEFIT card.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammad Khalid" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 31 December, 2022 17:00:08
Subject: Process refund in BENEFIT

Hi Team,

Please assist us with this.

Problem Statement: My credit Removed, Process refund in BENEFIT

Order id: 7807165429

Order date: Dec 24, 2022

Refund amount: ​BHD 12.95 + BHD 5.95

Payment method: BENEFIT

Issue description: The customer wants the refund to be processed to his card (BENEFIT), My Credit is removed, please transfer the amount to the BENEFIT.

Thanks for your help!
Mohammad Khalid

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