Subject: RE: Transfer to original payment - 7804197474
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harshita Parmar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Fri, 6 Jan 2023 05:43:15 +0000

Hi @Manish Kumar<mailto:[email-masked]>,

Refund under process.PFA

From: Manish Kumar <[email-masked]>
Sent: Thursday, January 5, 2023 5:35 PM
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harshita Parmar <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Transfer to original payment - 7804197474

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly confirm if the refund has been processed to the benefit account in order to resovle this case.

Thank you for your help.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 3, 2023 1:07:46 PM
Subject: Re: Transfer to original payment - 7804197474

Hi Malik,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 28 December, 2022 17:06:52
Subject: RE: Transfer to original payment - 7804197474

Hi @Nikhil Bishnoi<mailto:[email-masked]>,

Refund under process. attached

From: Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 28, 2022 1:47 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Abdullah, Bahashwan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Harshita Parmar <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Transfer to original payment - 7804197474

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Malik,

Kindly assist in processing the refund back to the original mode of payment. The amount of BHD 4.5 was removed from My Credits (PFA).

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 26 December, 2022 14:07:06
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 December, 2022 19:25:56
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 December, 2022 14:24:17
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist in processing the refund back to the original mode of payment. The amount of BHD 4.5 was removed from My Credits (PFA).

Thank you for your help.

Regards,
Nikhil.
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5476941] - inbound call 7804197474
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, support spl <[email-masked]>, Ajith Palakandy <[email-masked]>, Malik Ismail <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>
Date: Tue, 3 Jan 2023 11:09:06 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

          Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17211465  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<http://www.credimax.com.bh>                                             <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ> <https://www.facebook.com/credimaxbscbh> <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Tuesday, 3 January, 2023 1:09 PM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Splash <[email-masked]>; Ajith Palakandy <[email-masked]>; Malik Ismail <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Raby Khan(TCS) <[email-masked]>
Subject: RE: [#5476941] - inbound call 7804197474

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 4.5

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

12/3/2022 21:10

'677950

'BENEFIT

'340629

1 - Purchase

'048

'4.5

'CAPTURED

'00

'7804197474

'202233745502262

'233751423372

'7

'37.131.106.221

'd25dd917-2c96-4e16-919d-8d2c74137808

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 3, 2023 11:36 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5476941] - inbound call 7804197474

Pls proceed with the refund.

Regards

Ajith

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 3, 2023 11:21 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Ajith Palakandy <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Splash <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5476941] - inbound call 7804197474

Hi All,

Please update refund status.

Customer keep follow up on daily basis.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 28, 2022 3:35 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Splash <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5476941] - inbound call 7804197474

Hi All,

Reminder please.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 3:11 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Splash <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5476941] - inbound call 7804197474

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 1:34 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Splash <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5476941] - inbound call 7804197474

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 4.5

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

12/3/2022 21:10

'677950

'BENEFIT

'340629

1 - Purchase

'048

'4.5

'CAPTURED

'00

'7804197474

'202233745502262

'233751423372

'7

'37.131.106.221

'd25dd917-2c96-4e16-919d-8d2c74137808

'BENEFIT

Thanks & Regards,

Zeeshan

  _____

From: Splash <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 4:36 PM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5476941] - inbound call 7804197474

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

Kindly note we need your support to transfer the amount to Benefit as the mycredit was deactivated.

Order:7804197474

Amount:BHD 4.5

Please check and do the needful.

Thank you in advance.

Best Regards,
mohammad almawaly

Thank You,
Splash Support Team

   On Tue, 20 Dec at 5:11 PM , Splash <[email-masked]<mailto:[email-masked]>> wrote:

   Dear team,

   Kindly note we need your support to transfer the amount to Benefit as the mycredit was deactivated.

   Order:7804197474

   Amount:BHD 4.5

   Please check and do the needful.

   Thank you in advance.

   Best Regards,
   mohammad almawaly

   5476941:1125156

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>