Subject: Refund Rejected - 9516665776
From: Mohammad Khalid <[email-masked]>
To: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 1 Jan 2023 06:15:58 -0700 (MST)

Hi Team, 

Problem Statement: Cx did not received the refunded amount till today 

Refund Date : Dec 25, 2022 
Order ID: 9516665776 
RMA: 1003686569 
Refund amount: AED 30 

cx's Name: Sabiha Perween 
cx's Email: [email-masked] 
Assistance Required: Customer's refund processed on the date Dec 25, 2022 and on the hybris refund rejected 6 times. Cx is complaining that he did not receive refunded amount yet. According to the Jira team "This is an old order and therefore we cannot trigger refund from our end anymore.Please work with finance team for this refund". 

Kindly resolve the issue asap. 

Regards, 
Mohammad Khalid