Subject: RE: Transfer to original payment
From: Malik Ismail <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: "Zeeshan Mohammad(TCS)" <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harshita Parmar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 28 Dec 2022 10:51:11 +0000

Hi @Manish Kumar<mailto:[email-masked]>,

Refund under process. Email attached

From: Manish Kumar <[email-masked]>
Sent: Wednesday, December 28, 2022 1:21 PM
To: Malik Ismail <[email-masked]>
Cc: Zeeshan Mohammad(TCS) <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harshita Parmar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Re: Transfer to original payment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below request.
Please note that the amount has been deleted REL-163981

Problem Statement: My credit removed now needs to transfer to Benefit.

Order ID: 7379358586
RMA: N/A

Amount: BHD 92.4

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful.

Regards,
Manish

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, December 26, 2022 2:07:06 PM
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 December, 2022 19:25:56
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to get an update. Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 December, 2022 14:24:17
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist in processing the refund back to the original mode of payment. The amount of BHD 4.5 was removed from My Credits (PFA).

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 December, 2022 14:07:16
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to re-process the refund to BENEFIT card as per below request. BHD 92.4 has been deleted as per the attached screenshot.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Harshita Parmar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 19 December, 2022 09:47:23
Subject: Re: Transfer to original payment

Hi Team,

Kindly assist us to re-process the refund to BENEFIT card as per below request. BHD 92.4 has been deleted as per the attached screenshot.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December, 2022 21:46:00
Subject: Re: Transfer to original payment

Hi Zeeshan,

Kindly assist us to re-process the refund to BENEFIT card as per below request. BHD 92.4 has been deleted as per the attached screenshot.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 14 December, 2022 17:58:08
Subject: Transfer to original payment

Hi Team,

Please note that the amount has been deleted REL-163981

Problem Statement: My credit removed now needs to transfer to Benefit.

Order ID: 7379358586

RMA: N/A

Amount: BHD 92.4

Issue Description: The customer is asking to be refunded to his bank account not My Credit as he paid by BENEFIT , Kindly do the needful.

Thanks in advance.

Regards,

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#5015280] - inbound call 7379358586
From: Merchant Back Offices <[email-masked]>
To: Mohmed Ghadiyali <[email-masked]>, Merchant Back Offices <[email-masked]>, Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, "[email-masked]" <[email-masked]>, Centrepoint <[email-masked]>, "Zeeshan Mohammad(TCS)" <[email-masked]>, "Raby Khan(TCS)" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Thu, 22 Dec 2022 08:48:18 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

          Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
 +973 17117272  17211465  +973 17117117
  [email-masked]<mailto:[email-masked]>   www.credimax.com.bh<http://www.credimax.com.bh>                                             <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ> <https://www.facebook.com/credimaxbscbh> <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain

From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Thursday, 22 December, 2022 10:44 AM
To: Merchant Back Offices <[email-masked]>; Payment Gateway Team <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; [email-masked]; Centrepoint <[email-masked]>; Zeeshan Mohammad(TCS) <[email-masked]>; Raby Khan(TCS) <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: RE: [#5015280] - inbound call 7379358586

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 92.4

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

7/22/2022 21:30

'677950

'BENEFIT

'280845

1 - Purchase

'048

'172.4

'CAPTURED

'00

'7379358586

'202220307322809

'220357713928

'7

'109.63.9.130

'3370cba2-1a39-45bc-b4c1-eff0d0394b81

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 10:40 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5015280] - inbound call 7379358586

Pls proceed with the refund of BD 92.4.

Regards,

Ajith

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 22, 2022 10:25 AM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5015280] - inbound call 7379358586

Hi @Ajith Palakandy<mailto:[email-masked]>

PFA screenshot

Regards,

Mohmed Ghadiyali

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 21, 2022 11:21 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Raby Khan(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5015280] - inbound call 7379358586

Hi @Ajith Palakandy<mailto:[email-masked]>,

Reminder for approval.

Regards,

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 1:47 PM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5015280] - inbound call 7379358586

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 25, 2022 12:44 PM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#5015280] - inbound call 7379358586

Dear Mohmed,

Please find below benefit pay details and screenshot attached.

Please help to process

Refund Amount BHD- 92.4

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

7/22/2022 21:30

'677950

'BENEFIT

'280845

1 - Purchase

'048

'172.4

'CAPTURED

'00

'7379358586

'202220307322809

'220357713928

'7

'109.63.9.130

'3370cba2-1a39-45bc-b4c1-eff0d0394b81

'BENEFIT

Thanks & Regards,

Zeeshan

  _____

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 4:18 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5015280] - inbound call 7379358586

Hi @Zeeshan<mailto:[email-masked]>,

Proceed with refund to benefit account. JIRA screenshot attached.

Order : 7379358586

refund amount is 92.4 BHD

Regards,

Akshay Berry

Vendor Support & Escalations Specialist

T: +971 4 5172125

Landmark Group HQ, Marina, Dubai, UAE

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 21, 2022 11:14 AM
To: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sonal Gyanchandani (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#5015280] - inbound call 7379358586

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team,

Kindly transfer the amount below to the customer's account.

Order No.: 7379358586
The refund amount is 92.4 BHD

best regards,

farah aldaragmeh
 Backoffice | Crystel

5015280:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>