Subject: Fwd: Call back request
From: Nikhil Bishnoi <[email-masked]>
To: Saeed Khawaldeh <[email-masked]>, Mario Hisham <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Samradh Chauhan <[email-masked]>
Date: Sat, 25 Mar 2023 08:10:06 -0700 (MST)

Hi Team, 

Kindly arrange a call back to the customer to pacify him. He has received a wrong item again. 

The details are mentioned below. Thank you for your help. 

Regards, 
Nikhil. 

From: "Samradh Chauhan" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 20 March, 2023 14:34:01 
Subject: Call back request 

Hi Team, 

Item what customer had ordered is OOS for now. Please take the return & process refund. As per the approval we have already initiated the return for this item. 
Please do call customer & explain so that customer doesn’t get further annoyed. We request you to arrange a call back for this customer. 

Customer name: Ann Katriin Kehlmann 
Customer contact no: +971544785533 

Problem Statement: Wrong Product Delivered Again 
Order Date: Feb 19, 2023 
Order ID: 9415352849 
Tracking ID: FP021923002073 

Thank you 

Regards 
Samradh