Subject: Fwd: transaction - [email-masked]
From: Nikhil Bishnoi <[email-masked]>
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Ibrahim Rayia <[email-masked]>
Date: Sat, 25 Mar 2023 07:50:45 -0700 (MST)

Hi Team, 

Please assist with the below query. Please find attached the confirmation as shared by the customer. 

Regards, 
Nikhil. 

From: "Ibrahim Rayia" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 22 March, 2023 18:22:40 
Subject: transaction 

Hi team, 

Customer E-mail ID: [email-masked] 
Customer mobile number: +971558366388 

The customer says that she placed an order and the amount was dedected from her account as shown in the attachment, but we cant find the order in the customer history on both E-mail and mobile number. 

please do the needful. 

Regards,