Subject: RE: [#5751077] - Re: Your products are on the way
From: Jessie Caparas <[email-masked]>
To: Babyshop <[email-masked]>, Ankkur Gupta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Fri, 24 Mar 2023 11:41:17 +0000

@Apoorv Joshi<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

Please share the image as proof.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Babyshop <[email-masked]>
Sent: Monday, March 20, 2023 1:44 PM
To: Ankkur Gupta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#5751077] - Re: Your products are on the way

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Kindly update the below concern.

Problem Statement: WWT DAMAGED ITEM
Order Date : Feb 18, 2023
Order ID: 9415195488
Tracking ID: FP021823001483
Item ID: 164403409

Assistance Required: Damaged Item received
Issue Description: Customer emailed us informing that he/she received the item on 2/19/23 but the item which they received is damaged, customer also provided us the picture of damaged item.
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.

Regards,
Reena

5751077:1125156
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