Subject: FW: Missing Order 6807405685 - FP0226230004481
From: Jessie Caparas <[email-masked]>
To: Zeina Sheban <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 23 Mar 2023 05:35:40 +0000

This is for child ticket 5816739

Please go through the audio file as proof of the delivery as per OLM lead.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Faiz Alam <[email-masked]>
Sent: Wednesday, March 22, 2023 6:51 PM
To: Jessie Caparas <[email-masked]>; Olm Riyadh <[email-masked]>; Sanket Sable <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: Missing Order 6807405685 - FP0226230004481

Dear Jessie

Regerts for delay in replying

Please find attached Picture and Call recording confirmation of receiving of packages from Customer with DA

Please do not process refund.

Thanks & Regards

Faiz Alam

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 22, 2023 9:53 AM
To: Faiz Alam <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Order 6807405685 - FP0226230004481

Hi @Faiz Alam<mailto:[email-masked]>

We didn't get an update until now from the team on this.

Can we refund to resolve this case?

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Faiz Alam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 20, 2023 3:09 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Order 6807405685 - FP0226230004481

Dear Jessie

Please give us just 30 minutes more , will close this.

Thanks & Regards

Faiz Alam

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 20, 2023 12:17 PM
To: Faiz Alam <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>; Sanket Sable <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Missing Order 6807405685 - FP0226230004481

@Sanket Sable<mailto:[email-masked]>

Need your support on this case.

Customer is denying the delivery and no POD shared until now.

Order value is SAR 478. Please advise if we can refund.

This is the customer's first order with us.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Friday, March 17, 2023 11:12 AM
To: Faiz Alam <[email-masked]<mailto:[email-masked]>>; Olm Riyadh <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing Order 6807405685 - FP0226230004481
Importance: High

Hi @Faiz Alam<mailto:[email-masked]> @Olm Riyadh<mailto:[email-masked]>

Kindly assist in getting the POD.

It was escalated by child ticket but team may have forgotten to share the POD and we have followed up multiple times.

Order value is SAR 478.

[A picture containing text, clipart  Description automatically generated]

Jessie Caparas
Team Leader
+971 4 5172087
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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