Subject: Re: Dropped Payment - Ticket ID 5803387, Email id [email-masked]
From: Manish Kumar <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sat, 18 Mar 2023 04:21:40 -0700 (MST)

Dear Malik, 

Kindly check and help us on the below concern. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd. Elbadri" <[email-masked]> 
Sent: Wednesday, March 8, 2023 9:18:16 AM 
Subject: Dropped Payment - Ticket ID 5803387, Email id [email-masked] 

Hi Team, 

With regards to the below, the customer is complaining that his amount is debited but no order was placed 

Email ID: [email-masked] 
Mobile number: 0558366388 
Amount: AED 156.55 
Date : 07/03/2023 
Transaction ID: 306520704368 

The customer has reported that this amount was debited from their account without successfully placing any order on the given date. 

We would appreciate it if you could investigate this matter urgently and provide us with an update on this issue. 

Regards, 
Nikhil.