Subject: Re: UAE Hybris not working properly
From: Vijayakumar Illuri <[email-masked]>
To: Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Pratheesh Gopi <[email-masked]>, LMD Infra Support <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Lakshmi <[email-masked]>, Jessie Caparas <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Linu Lakshmanan <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, deeksha <[email-masked]>, Manjunath Yadav <[email-masked]>, LMD Production Support <[email-masked]>
Date: Sat, 18 Mar 2023 08:11:23 +0000

Hello @Everyone,

Restarting UAE Hybris as CS users are unable to create tickets.

Many Thanks,
Vijay

From: Manish Kumar <[email-masked]>
Date: Wednesday, 25 January 2023 at 5:12 PM
To: vijay kumar <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, sysops <[email-masked]>, Lakshmi <[email-masked]>, Jessie Caparas <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Linu Lakshmanan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohd. Elbadri <[email-masked]>, deeksha <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Vijayakumar Illuri <[email-masked]>
Subject: Re: UAE Hybris not working properly

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Vijay,

We are getting an error while creating return request, For your referece please find the attached error screenshot and help us in getting this fixed.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]>
To: "vijay kumar" <[email-masked]>
Cc: "Nikhil Bishnoi" <[email-masked]>, "sysops" <[email-masked]>, "Lakshmi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Linu Lakshmanan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "deeksha" <[email-masked]>, "Sreejith Sreekumar" <[email-masked]>, "vijayakumar illuri" <[email-masked]>
Sent: Wednesday, January 25, 2023 4:39:33 PM
Subject: Re: UAE Hybris not working properly

Hi Vijay,

Thank you for your help, It is working fine now.

Regards,
Manish

________________________________
From: "vijay kumar" <[email-masked]>
To: "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "sysops" <[email-masked]>, "Lakshmi" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohamed Mahmoud" <[email-masked]>, "Linu Lakshmanan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "deeksha" <[email-masked]>, "Sreejith Sreekumar" <[email-masked]>, "vijayakumar illuri" <[email-masked]>
Sent: Wednesday, January 25, 2023 4:34:23 PM
Subject: Re: UAE Hybris not working properly

Hello Nikhil and Manish,
UAE and KSA hybris is loading fine now. Can you please check and confirm?

PFA.

Many Thanks,
Vijay

On Wed, Jan 25, 2023 at 2:30 PM Vijaya Kumar <[email-masked]<mailto:[email-masked]>> wrote:
Hello Nikhil/Manish,
We have a global outage in Microsoft impacting the Azure cloud, Teams,Outlook, office 365. This can impact our Hybris CS applications.

Many Thanks,
Vijay

On Wed, Jan 25, 2023 at 1:50 PM Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Kindly assist as UAE hybris is not working. Please find attached the screenshot for the same.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Vijaya Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Lakshmi" <[email-masked]<mailto:[email-masked]>>, "Sysops" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "sreejith sreekumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 January, 2023 12:02:47
Subject: Re: UAE Hybris not working properly

Hi Vijaya,

Thank you for the notification. UAE hybris is up and running now. Even RMA's can be created now.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Vijaya Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Lakshmi B" <[email-masked]<mailto:[email-masked]>>
Cc: "Sysops" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Mohamed Mahmoud" <[email-masked]<mailto:[email-masked]>>, "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "deeksha" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "sreejith sreekumar" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 20 January, 2023 11:54:07
Subject: Re: UAE Hybris not working properly

Hello Nikhil,
UAE hybris is up now. Can you please check now?

PFA.

Many Thanks,
Vijay

On Fri, Jan 20, 2023 at 11:47 AM Vijaya Kumar <[email-masked]<mailto:[email-masked]>> wrote:
+Lakshmi B<mailto:[email-masked]>

Hello Nikhil,
We did hybris restart on UAE hybris as CS users are unable to create any tickets. We will confirm once UAE hybris is up.

Many Thanks,
Vijay

On Fri, Jan 20, 2023 at 11:38 AM Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>> wrote:
HI Team,

Kindly assist as UAE hybris is not working. Please find attached the screenshot for the same.

Thank you for your help.

Regards,
Nikhil.

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