Subject: LSM & Ithraa Quality scores (Mar-23)
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Bidipta Dutta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Nashwa Elshafey <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Fri, 17 Mar 2023 11:32:50 +0000

Hi Team,

Thanks for joining the calibration yesterday. Attaching the reported dump of Mar 23 and below are the scores and points we discussed during our meeting.

  *   In case of delivery-related inquiries/complaints, AWB number and courier details should be captured, else deduction of scores needs to be done under the disposition parameter.
  *   Cases need to be escalated to the concerned person and territories only.
  *   More personalisation needs to be done apart from using canned responses.
  *   Responses must be framed as per the customer’s concerns and questions.

Do share documented feedback with the fatal scorers and bottom performers.

LSM
Ithraa
Agent name
Audit done
Audit remaining
QA score
Agent name
Audit done
Audit remaining
QA score
Mohammad Khalid
5
3
98%
Abdulrahman Alqumea
5
3
95%
Ziena Saeed
5
3
97%
Reenad Alosaimi
5
3
94%
Mais Hassan
5
3
96%
Hilah Alolayan
5
3
94%
Mohd Elbadri
5
3
96%
Shoaa Nfeesah
5
3
94%
Md Bahashwan
5
3
94%
Asma Salem
5
3
94%
Abdulqader Ahmed
5
3
93%
Hessah Alsufayyan
5
3
93%
Mohamed Almustafa
4
4
93%
Saud Almutlaq
5
3
93%
Mohammed Murshed
5
3
93%
Rana Almotri
5
3
93%
Hamza Nomani
5
3
93%
Afnan Eyad
5
3
93%
Mohammad Tawfik
5
3
93%
Amira Alanaz
5
3
89%
Mazen Mohd
5
3
92%
Grand Total
50
30
93%
Reena Kumari
5
3
77%
Grand Total
59
37
93%

[Logo  Description automatically generated]
Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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