Subject: Re: Attention! HC KW Backlog Tickets
From: Nikhil Bishnoi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: deeksha <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 14 Mar 2023 00:58:47 -0700 (MST)

Hi Shababe, 

We will try to close and will do the follow ups where ever required. Please allow us a day or 2 for the same. 

Also, we would request you to please grant access to the following agents for KW HC Livesalesman, KW HC Warehouse Escalations: 

1. [email-masked] 
2. [email-masked] 
3. [email-masked] 
4. [email-masked] 

Regards, 
Nikhil. 

From: "deeksha" <[email-masked]> 
To: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 14 March, 2023 12:46:35 
Subject: Fw: Attention! HC KW Backlog Tickets 

From: Mohammad Shababe Quamar <[email-masked]> 
Sent: Tuesday, March 14, 2023 11:43 AM 
To: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Escalations Dxbteam <[email-masked]>; Deeksha Dadu <[email-masked]> 
Subject: Attention! HC KW Backlog Tickets 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] 

As discussed, please find the attached LSM KW Backlog Tickets. 

I need an action plan for this backlog, and please assign someone from your team to monitor HC KW escalation daily. I can see there are lots of tickets whose status is showing WTP or WC, why do we have to keep these tickets for more than 3 days? 

KW HC Backlog Ticket’s summary 

Month 	

Count of Ticket ID 

Dec-22 	

1 

Jan-23 	

5 

Feb-23 	

76 

Mar-23 	

92 

Grand Total 	

174 

KW HC Ticket’s Status 

Status 	

Count of Ticket ID 

Open 	

17 

Waiting on Customer 	

134 

Waiting on Third Party 	

23 

Grand Total 	

174 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

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