Subject: Attention! HC KW Backlog Tickets
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Escalations Dxbteam <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 14 Mar 2023 06:13:35 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>

As discussed, please find the attached LSM KW Backlog Tickets.

I need an action plan for this backlog, and please assign someone from your team to monitor HC KW escalation daily. I can see there are lots of tickets whose status is showing WTP or WC, why do we have to keep these tickets for more than 3 days?

KW HC Backlog Ticket's summary
Month
Count of Ticket ID
Dec-22
1
Jan-23
5
Feb-23
76
Mar-23
92
Grand Total
174

KW HC Ticket's Status
Status
Count of Ticket ID
Open
17
Waiting on Customer
134
Waiting on Third Party
23
Grand Total
174

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

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