Subject: Re: [#5790768] - Late delivery
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 9 Mar 2023 23:53:37 -0700 (MST)

Hi Shababe, 

We will check this case and will issue a formal warning letter to the concerned agent. Apologies for this, we will ensure agents are properly checking before replying to the customers. Even though this has been clarified multiple times in the past to the whole team to check if there is anything showing in cc while emailing the customer, they should remove those emails. 

Thank you for your feedback and we will ensure this does not repeat. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]> 
Sent: Friday, March 10, 2023 12:04:39 PM 
Subject: RE: [#5790768] - Late delivery 

+++ [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Nikhil Bishnoi ] Please have a look into this and issue a warning letter to the agent. Why did they not follow the CS SOP? 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Reddy Prasad <[email-masked]> 
Sent: Thursday, March 9, 2023 7:11 PM 
To: Mohammad Shababe Quamar <[email-masked]> 
Subject: FW: [#5790768] - Late delivery 

Dear Shababe 

Please inform exclude vendors in our communications to customers 

Regards 

Reddy Prasad 

From: Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 9, 2023 9:47 AM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Geetanjali Gadpelly < [ mailto:[email-masked] | [email-masked] ] > 
Cc: m.alsaleh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#5790768] - Late delivery 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

HI Reddy, 

Please check the below and note that LANDMARK team have started including us in internal emails between the customers 

Kindly assist here to no include us 

Best Regards , 

	

Farah Humaidan 

Customer Support Manager 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FPostaPlusKWT%2F&data=05%7C01%7CFarah.Humaidan%40postaplus.com%7C47a0c76f5cbb489bfd7108dae02dbc72%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C638068784296061674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=3fcQ%2BdPic2F60ZfmUG2jbV5x91FZ7cVQ4daJxlrRxoc%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fpostaplus%2F&data=05%7C01%7CFarah.Humaidan%40postaplus.com%7C47a0c76f5cbb489bfd7108dae02dbc72%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C638068784296061674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=I5UkWz0Y46xcGD0R0qWACnIOi5M1cPgsWY%2F0LXm3PUk%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fplus_posta&data=05%7C01%7CFarah.Humaidan%40postaplus.com%7C47a0c76f5cbb489bfd7108dae02dbc72%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C638068784296061674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=uXIzgK8i0qjsi026xnrNTMlbpZh0%2FCHk8F3xkHJPlho%3D&reserved=0 ] [ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpostaplus%2F&data=05%7C01%7CFarah.Humaidan%40postaplus.com%7C47a0c76f5cbb489bfd7108dae02dbc72%7C8042961e95b84299abf9d2f82ed850e5%7C0%7C0%7C638068784296061674%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=s0AEzpuKV5Yb5%2BkVLFJ%2F5iMf1cn2U8aG879APWI8DTU%3D&reserved=0 ] 

Mobile: +965 97238957 Phone: +965 1881881 Ext: 3132 

Location: Kuwait Delivered Your Way 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, March 9, 2023 4:12 AM 
To: [ mailto:[email-masked] | [email-masked] ] 
Cc: Hanan Abouzeid < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; KWI Customer Support < [ mailto:[email-masked] | [email-masked] ] >; Farah Humaidan < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: [#5790768] - Late delivery 

مرحبا محمد، 

شكرا لتواصلك مع ماكس. 

تقبل كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به. 

نود اعلامكم انه تم ارجاع الطلب رقم 8417137400 الى مخازننا وفي حال رغبتكم في الطلب نرجوا من حضرتكم الطلب مرة اخرى وناكد لكم عن توصيل الطلب في الوقت المحدد. 
شكرا لتعاونكم وتفهمكم معنا. 

لا تتردد في التواصل معنا في حال وجود أي إستفس ارات أخرى. 

شكرا لك، 
فريق دعم ماكس. 

5790768:1125156 
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