Subject: Re: Tickets Backlogs
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: Manish Kumar <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Mon, 6 Mar 2023 22:42:00 -0700 (MST)

Hi Malik, 

We have already put agents on the backlogs, we will ensure these gets actioned within today. If we require any further assistance, we will be in touch with you. 

Thank you for your help. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Tuesday, March 7, 2023 10:10:40 AM 
Subject: RE: Tickets Backlogs 

Hi Team, 

The number of tickets is getting increased. 

Kindly get 2022 tickets actioned on priority and get it closed urgently. 

The volume will be expected to go high in the next days as Shopathon has started . 

Let us know if any support is needed . 

KSA 

Row Labels 	

Count of Ticket ID 

2022 	

15 

Sep 	

2 

Oct 	

2 

Nov 	

2 

Dec 	

9 

2023 	

1268 

Jan 	

26 

Feb 	

330 

Mar 	

912 

Grand Total 	

1283 

LSM 

Row Labels 	

Count of Ticket ID 

2022 	

14 

Jul 	

1 

Aug 	

1 

Sep 	

1 

Nov 	

3 

Dec 	

8 

2023 	

1130 

Jan 	

37 

Feb 	

321 

Mar 	

772 

Grand Total 	

1144 

Thanks 

From: Malik Ismail 
Sent: Wednesday, March 1, 2023 11:57 AM 
To: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]> 
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Subject: Tickets Backlogs 

Hi Team, 

More than 1K tickets in KSA & 828 in LSM is pending to be closed and Ramadan is due by next 3 week s. 

Please get the team to expedite closure of these tickets asap . 

Let us know if any support is needed . 

LSM KSA Call Center 

Row Labels 	

Count of Ticket ID 

2022 	

24 

Aug 	

1 

Sep 	

2 

Oct 	

1 

Nov 	

3 

Dec 	

17 

2023 	

1226 

Jan 	

38 

Feb 	

1080 

Mar 	

108 

Grand Total 	

1250 

LiveSalesman 

Row Labels 	

Count of Ticket ID 

2022 	

14 

Jul 	

1 

Sep 	

2 

Nov 	

2 

Dec 	

9 

2023 	

814 

Jan 	

47 

Feb 	

710 

Mar 	

57 

Grand Total 	

828 

Malik Ismail 

Digital Team | Landmark Group 

T: +97145172086 

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