Subject: RE: Tickets Backlogs
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: deeksha <[email-masked]>, Saurabh Dadu <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Jessie Caparas <[email-masked]>, Mohd Imran <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Date: Tue, 7 Mar 2023 04:40:40 +0000

Hi Team,

The number of tickets is getting increased.

Kindly get 2022 tickets actioned on priority and get it closed urgently.

The volume will be expected to go high in the next days as Shopathon has started.

Let us know if any support is needed.

KSA
Row Labels
Count of Ticket ID
2022
15
Sep
2
Oct
2
Nov
2
Dec
9
2023
1268
Jan
26
Feb
330
Mar
912
Grand Total
1283

LSM
Row Labels
Count of Ticket ID
2022
14
Jul
1
Aug
1
Sep
1
Nov
3
Dec
8
2023
1130
Jan
37
Feb
321
Mar
772
Grand Total
1144

Thanks

From: Malik Ismail
Sent: Wednesday, March 1, 2023 11:57 AM
To: Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Cc: deeksha <[email-masked]>; Saurabh Dadu <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Jessie Caparas <[email-masked]>; Mohd Imran <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Tickets Backlogs

Hi Team,

More than 1K tickets in KSA & 828 in LSM is pending to be closed and Ramadan is due by next 3 weeks.

Please get the team to expedite closure of these tickets asap.

Let us know if any support is needed.

LSM KSA Call Center
Row Labels
Count of Ticket ID
2022
24
Aug
1
Sep
2
Oct
1
Nov
3
Dec
17
2023
1226
Jan
38
Feb
1080
Mar
108
Grand Total
1250

LiveSalesman
Row Labels
Count of Ticket ID
2022
14
Jul
1
Sep
2
Nov
2
Dec
9
2023
814
Jan
47
Feb
710
Mar
57
Grand Total
828

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Malik Ismail
Digital Team | Landmark Group
T: +97145172086

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