Subject: Re: Pricing issue
From: Manish Kumar <[email-masked]>
To: Nashwa Elshafey <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Anamika Gupta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Safa Mursel <[email-masked]>, deeksha <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Sat, 4 Mar 2023 00:00:58 -0700 (MST)

Hi Nashwa, 

We apologise on this. 

We have sent a reminder again to the entire team to do not use resolve option on chat directly and have instructed them strictly to use resovle and create ticket option on chat. 

Thank you for your help. 

Regards, 
Manish 

From: "Nashwa Elshafey" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Anamika Gupta" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Safa Mursel" <[email-masked]>, "deeksha" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]> 
Sent: Friday, March 3, 2023 5:59:19 PM 
Subject: RE: Pricing issue 

Hi Apoorv, 

Hope this is followed and agents closing the tickets with create ticket and resolve not as closed this is not the first chat for that agent to close it without ticket: 

Thanks, 

Nashwa 

From: Apoorv Joshi <[email-masked]> 
Sent: Friday, March 3, 2023 4:24 PM 
To: Nashwa Elshafey <[email-masked]> 
Cc: Manish Kumar <[email-masked]>; Anamika Gupta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Safa Mursel <[email-masked]>; deeksha <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: Re: Pricing issue 

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Hi Nashwa, 

The same has been cascaded to the agents for chat as well as emails. They will not inform the customers for quality check or order confirmations anymore. 

Regards, 

Apoorv 

From: "Nashwa Elshafey" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Anamika Gupta" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] >, "Safa Mursel" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, March 3, 2023 5:43:18 PM 
Subject: RE: Pricing issue 

Hi Team, 

Please this is Urgent and still the agents are confirming the orders and some advising customer there is a quality check problem. 

Please stick to what has been shared. 

Thanks, 

Nashwa 

From: Nashwa Elshafey 
Sent: Friday, March 3, 2023 3:02 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Safa Mursel < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Pricing issue 

Dear team, 

Due to the pricing issue on BabyShop and CentrePoint whenever you are receiving any inquiry about it please do the following : 

Order status (placed): advise the customer that your order is still under review and within 24 hours you will get an update about it. 

Order status (not picked) advise the customer that we weren’t able to process their orders due to system glitch. 

Order status( cancelled) advise the customer that we weren’t able to process their orders due to system glitch. 

Please cascade this to your agents ASAP & make sure this is followed correctly. 

If you need further help , feel free to get back to me anytime. 

Thanks, 

Nashwa 

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