Subject: Refund approval
From: Manish Kumar <[email-masked]>
To: Varun Sharma <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Thu, 2 Mar 2023 04:16:40 -0700 (MST)

Hi Varun, 

Kindly help us in closing the below request as it's pending since Nov 2022. 

With reference to the order number: 9402005066 
AWB: FP112322002592 

Order Value: AED249.00 

Order has been marked as delivered and customer is reporting not receiving this order. 

Issue description: We have already checked with courier and as per them order has been delivered and we have requested for POD but all we got is DELIVERED. We re-confirm with the customer but he denied. The customer contacted us regarding this issue on 30 Nov 2022. We re-confirm on 1 Jan 2023. 

Customer History: Customer is shopping with us since 4/10/21 and has 9 completed. The order against which customer is denying receiving is worth AED249.00. 

Assistance required: Kindly provide us a refund approval for this so we can close this case asap. 

Attached the customer's shared door image. 

Thank you for your help! 

Regards, 
Manish