Subject: RE: Benefit transfer: order id 7389667782
From: Merchant Back Offices <[email-masked]>
To: 'Manish Kumar' <[email-masked]>, Merchant Back Offices <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Payment Gateway Team <[email-masked]>, Mohmed Ghadiyali <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, "Mohd. Elbadri" <[email-masked]>, "malik ismail" <[email-masked]>, "Zeeshan Mohammad, TCS" <[email-masked]>, Ajith Palakandy <[email-masked]>
Date: Thu, 2 Mar 2023 08:12:55 +0000

Hi Dear,

Apologies for the delay.

Please find the below refund claim reference accepted by the issuer bank.

Regards,

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Manish Kumar [mailto:[email-masked]]
Sent: Wednesday, March 1, 2023 5:35 PM
To: Merchant Back Offices <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Payment Gateway Team <[email-masked]>; Mohmed Ghadiyali <[email-masked]>; escalations dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Mohd. Elbadri <[email-masked]>; malik ismail <[email-masked]>; Zeeshan Mohammad, TCS <[email-masked]>; Ajith Palakandy <[email-masked]>
Subject: Re: Benefit transfer: order id 7389667782

Dear Ahmed,

Kindly advise us if there is any further updates on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>
To: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Payment Gateway Team" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Ajith Palakandy" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 19, 2023 11:00:40 AM
Subject: RE: Benefit transfer: order id 7389667782

Hi Dear,

Will check with our payments team and revert back at earliest.

Regards.

 Ahmed Saadi

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Nikhil Bishnoi [mailto:[email-masked]]
Sent: Thursday, February 16, 2023 1:44 PM
To: Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad, TCS <[email-masked]<mailto:[email-masked]>>; Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7389667782

Hi Team,

The customer has come back to us and complaining that he has not received the refund yet. Kindly share with us the ARN/RRN for the transaction.

Thank you for your help.

Regards,
Nikhil.
________________________________
From: "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Merchant Back Offices" <[email-masked]<mailto:[email-masked]>>, "Payment gateway" <[email-masked]<mailto:[email-masked]>>
Cc: "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Elbadri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>, "Ajith Palakandy" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 8 November, 2022 16:33:21
Subject: RE: Benefit transfer: order id 7389667782

Good day,

Thank you for contacting CrediMax, we acknowledge the receipt of your email.

Action will be taken to refund the amount.

Kindly note that the refund for the credit cards takes up to 5 working days & for the debit cards up to 10 working days depending on the issuer banks.

Please do not hesitate to contact us again if you need any further assistance

Regards,

 Mohammed Abdulla

 Merchant Back Office Administrator - Business Support,
  +973 17117272   17211465   +973 17117117
   [email-masked]<mailto:[email-masked]>    www.credimax.com.bh<http://www.credimax.com.bh>                                              <https://www.youtube.com/channel/UCnlPcrsrWZ9mAUF06oyCyXQ>  <https://www.facebook.com/credimaxbscbh>  <https://www.instagram.com/credimax.b.s.c/?hl=en>

 CrediMax B.S.C.(c) | Bldg 858 | Road 3618 | Al Seef District 436 | P.O. Box 5350 | Kingdom of Bahrain

CrediMax B.S.C. - A Financing Company Licensed by Central Bank of Bahrain                                                                                                   
From: Mohmed Ghadiyali [mailto:[email-masked]]
Sent: Tuesday, 8 November, 2022 11:43 AM
To: Merchant Back Offices <[email-masked]<mailto:[email-masked]>>; Payment Gateway Team <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7389667782

Hi @[email-masked]<mailto:[email-masked]> @Payment Gateway Team<mailto:[email-masked]>

Refund Amount BHD- 12.2

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/9/2022 23:03

'677950

'BENEFIT

'159305

1 - Purchase

'048

'12.2

'CAPTURED

'00

'7389667782

'202228277106771

'228219938667

'7

'84.255.184.151

'db9b11ea-73f8-483c-adb0-f42f9cd4d5b8

'BENEFIT

Regards,

Mohmed Ghadiyali

From: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 8, 2022 9:54 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7389667782

Pls proceed.

From: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 8, 2022 9:13 AM
To: Ajith Palakandy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Subject: RE: Benefit transfer: order id 7389667782

Hi @Ajith Palakandy<mailto:[email-masked]>

Please approve

Regards,

Mohmed Ghadiyali

From: Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 8, 2022 8:24 AM
To: Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7389667782

Dear Mohmed,

Please find below benefit pay details and screenshot below.

Please help to process

Refund Amount BHD- 12.2

Received Time

Terminal ID

Brand ID

Authorization Code

Action

Currency Code

Trans. Amount

 Result Code

Host Response

 Mer. TrackID

 TranId

 Ref. Id

ECI

IP Address

UDF1

UDF2

10/9/2022 23:03

'677950

'BENEFIT

'159305

1 - Purchase

'048

'12.2

'CAPTURED

'00

'7389667782

'202228277106771

'228219938667

'7

'84.255.184.151

'db9b11ea-73f8-483c-adb0-f42f9cd4d5b8

'BENEFIT

Thanks & Regards,
Zeeshan

________________________________
From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, November 7, 2022 4:57 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohd. Elbadri <[email-masked]<mailto:[email-masked]>>; Zeeshan Mohammad(TCS) <[email-masked]<mailto:[email-masked]>>; Mohmed Ghadiyali <[email-masked]<mailto:[email-masked]>>
Subject: Re: Benefit transfer: order id 7389667782

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Malik,

Kindly assist us to get an update on the below request.
Thank you for your help.

Regards,
Manish
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>, "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 31, 2022 9:38:13 PM
Subject: Re: Benefit transfer: order id 7389667782

Dear Mohmed,

Kindly assist us to get an update on the below request.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Zeeshan Mohammad, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Mohmed Ghadiyali" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohd. Elbadri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, October 26, 2022 9:29:54 PM
Subject: Benefit transfer: order id 7389667782

Hi Team,

Kindly assist us in the below benefit transfer.

Problem Statement: Refund Follow Up

Case# 5036101
Order id: 7389667782
Order date: Oct 10, 2022
Total amount: BHD12.20
Payment method: BENEFIT

Issue description: The customer wants the amount to be refunded to her bank account (BENEFIT), so we have raised the issue to the Jira team under this link (https://landmark.atlassian.net/browse/REL-161364) and they confirmed to us that the amount has been removed from the customer's My Credit, so please check and do the needful.

Thanks for your help!

Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>