Subject: RE: [#5741544] - Conversation with Mohamed Adel
From: Reddy Prasad <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Max <[email-masked]>, Sujith Shetty <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Wed, 1 Mar 2023 14:42:41 +0000

Dear Shababe

Once refund is issued in POS and if refund slip is available store will not be in position to confirm further

This will only delay the refund process.

If not available in hybris SR / Jira ticket need to be raised by CS team

Regards

Reddy Prasad

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Wednesday, March 1, 2023 3:23 PM
To: Reddy Prasad <[email-masked]>; Max <[email-masked]>; Sujith Shetty <[email-masked]>; Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: [#5741544] - Conversation with Mohamed Adel

An incident was raised to process a refund into the customer’s KNET account.

Hi @Reddy Prasad<mailto:[email-masked]>

As discussed earlier, a refund has been processed in store, but the record is not available. That’s why a CS agent is reaching out to the store team to get more information. Trial mail is attached for your reference.

+++ @Manish Kumar<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Nikhil Bishnoi<mailto:[email-masked]> If you receive such a complaint from a customer and the refund record is not available in Hybris, please raise it with the DXB team.

Thanks & Regards,
 [Shape  Description automatically generated with medium confidence]
Shababe Quamar
[[email-masked]]
+971 4 517 4278
Landmark Group HQ, Marina, Dubai, UAE.
www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 11:56 AM
To: Max <[email-masked]<mailto:[email-masked]>>; Sujith Shetty <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#5741544] - Conversation with Mohamed Adel

Dear Team

Can you please let us know what is expected from store team on pending refund

As per your confirmation refund slip is already attached

@Mohammad Shababe Quamar<mailto:[email-masked]> we believe out points discussed on reducing touch points is not communicated to the team

Regards

Reddy Prasad

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, March 1, 2023 8:07 AM
To: Sujith Shetty <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5741544] - Conversation with Mohamed Adel

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

Problem Statement: Refund Not Processed
Order ID: 8415344271
Item ID: 164485294
Assistance Required: Need refund for customer.
Issue Description: As per the customer he returned the item to the store and till now the refund not yet processed, Kindly check the attach picture and do the needful ASAP.

Regards,
Hamza.
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMzM3NTEzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qdEDbPyzoMJVmjnHRgRTcFPj5PXmfku9pLY40KN5J6M]

5741544:1125156
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