Subject: Re: [#5741544] - Conversation with Mohamed Adel
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Reddy Prasad <[email-masked]>, Max <[email-masked]>, Sujith Shetty <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, jessie caparas <[email-masked]>
Date: Wed, 1 Mar 2023 05:32:00 -0700 (MST)

Dear Shababe, 

Thank you for the update. 

We will convey this with the team to raise it to dxb team in case of no records available regarding refund and the cx returned the item at the store. 

Regards, 
Manish 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Max" <[email-masked]>, "Sujith Shetty" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "jessie caparas" <[email-masked]> 
Sent: Wednesday, March 1, 2023 5:53:13 PM 
Subject: RE: [#5741544] - Conversation with Mohamed Adel 

An incident was raised to process a refund into the customer’s KNET account. 

Hi [ mailto:[email-masked] | 
@Reddy Prasad ] 

As discussed earlier, a refund has been processed in store, but the record is not available. That’s why a CS agent is reaching out to the store team to get more information. Trial mail is attached for your reference. 

+++ [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] [ mailto:[email-masked] | 
@Nikhil Bishnoi ] If you receive such a complaint from a customer and the refund record is not available in Hybris, please raise it with the DXB team. 

Thanks & Regards, 

Shababe Quamar 

+971 4 517 4278 

Landmark Group HQ, Marina, Dubai, UAE. 

[ http://www.landmark.digital/ | www.landmark.digital ] 

From: Reddy Prasad <[email-masked]> 
Sent: Wednesday, March 1, 2023 11:56 AM 
To: Max <[email-masked]>; Sujith Shetty <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Mustehsan Siddiqui <[email-masked]> 
Subject: RE: [#5741544] - Conversation with Mohamed Adel 

Dear Team 

Can you please let us know what is expected from store team on pending refund 

As per your confirmation refund slip is already attached 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] we believe out points discussed on reducing touch points is not communicated to the team 

Regards 

Reddy Prasad 

From: Max < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 1, 2023 8:07 AM 
To: Sujith Shetty < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#5741544] - Conversation with Mohamed Adel 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Team, 

Problem Statement: Refund Not Processed 
Order ID: 8415344271 

Item ID: 164485294 
Assistance Required: Need refund for customer. 
Issue Description: As per the customer he returned the item to the store and till now the refund not yet processed, Kindly check the attach picture and do the needful ASAP. 

Regards, 

Hamza. 

5741544:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

Subject: RE: [#5621205] -
From: Mohammad Shababe Quamar <[email-masked]>
To: Reddy Prasad <[email-masked]>, Max <[email-masked]>, Sujith Shetty <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 2 Feb 2023 08:12:40 +0000

Raised with tech team.

@Reddy Prasad<mailto:[email-masked]> Reddy need your help for identify the route case, this type of complaints are increased, “RTS had been done but not reflecting in Hybris, even no record available.

Thanks & Regards,

Shababe Quamar

+971 4 517 4278

Landmark Group HQ, Marina, Dubai, UAE.

www.landmark.digital<http://www.landmark.digital/>

From: Reddy Prasad <[email-masked]>
Sent: Thursday, February 2, 2023 12:06 PM
To: Max <[email-masked]>; Sujith Shetty <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#5621205] -

Dear Team

Please get in touch with Shababe for the same

Store will not have any update once returns is created in slip and you already have the copy of POS slip as proof of refund done

Regards

Reddy Prasad

From: Max <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 2, 2023 10:40 AM
To: Sujith Shetty <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#5621205] -

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi Team

Is there any update on this?

Order ID : 8411123253
Store address : Max Fahaheel
Customer Name : lolwa saleh almatroud
Mobile number :  +96550630927

The customer reported that she returned the items to the store as per the attached receipt, but she still has not received the refund.

Please check and advise us here!

Regards,

Mais.

5621205:1125156