Subject: Re: Double deduction against order id - 9412217815
From: Nikhil Bishnoi <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>
Date: Wed, 1 Mar 2023 00:18:48 -0700 (MST)

Hi Malik, 

The customer has provide us with the requested details: 4439 13** **** 6966. 

Kindly assist us in resolving the concern. 

Regards, 
Nikhil.. 

From: "Manish Kumar" <[email-masked]> 
To: "Malik Ismail" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 27 February, 2023 13:33:29 
Subject: Re: Double deduction against order id - 9412217815 

Dear Malik, 

We have asked the custmer to share the requested details and will keep it tracking. 

Once we will get the details from customer, will keep you posted. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, February 27, 2023 12:22:16 PM 
Subject: RE: Double deduction against order id - 9412217815 

Hi Manish, 

Any update ? 

From: Malik Ismail 
Sent: Sunday, February 26, 2023 9:44 AM 
To: Manish Kumar <[email-masked]> 
Cc: Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Double deduction against order id - 9412217815 

Hi Manish, 

Request customer to provide us with card number (first Six Digits and Last Four Digits of the card only) 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 25, 2023 5:57 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction against order id - 9412217815 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Please advise us if there is any further upate on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 17, 2023 4:13:23 PM 
Subject: RE: Double deduction against order id - 9412217815 

Hi Nikhil , 

Case already escalated to the bank. Will keep you posted. 

Regards, 

Malik 

From: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 17, 2023 1:02 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] >; Reshmaa KJ < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Reshmaa Jayaramakrishnan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction against order id - 9412217815 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Hi Malik, 

Please assist us with the below. Thank you for your help. 

Regards, 

Nikhil. 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Reshmaa KJ" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Reshmaa Jayaramakrishnan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 February, 2023 13:15:48 
Subject: Re: Double deduction against order id - 9412217815 

Hi Malik, 

Please assist us with the below. Thank you for your help. 

Regards, 

Nikhil. 

From: "Reshmaa Jayaramakrishnan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Reshmaa KJ" < [ mailto:[email-masked] | [email-masked] ] >, "Escalations Dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 10 February, 2023 11:37:46 
Subject: Re: Double deduction against order id - 9412217815 

Hi Malik, 

We have tried refund for order 9412211129 but it is declined in payfort, please check with payfort team for this 

Regards, 

Reshmaa. 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, 9 February 2023 at 4:46 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Reshmaa KJ < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction against order id - 9412217815 

You don't often get email from [ mailto:[email-masked] | [email-masked] ] . [ https://aka.ms/LearnAboutSenderIdentification | Learn why this is important ] 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Kindly assist us further on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Reshmaa KJ" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 9, 2023 4:13:03 PM 
Subject: RE: Double deduction against order id - 9412217815 

Hi [ mailto:[email-masked] | 
@Reshmaa KJ ] , 

Can you please process refund for order ID 9412211129(AED 117) cancelled on Hybris. 

Regards, 

Malik 

From: Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 8, 2023 5:32 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Double deduction against order id - 9412217815 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Malik, 

Kindly assist us on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 3, 2023 8:02:08 PM 
Subject: Double deduction against order id - 9412217815 

Hi Team, 

Please assist us with this double deduction complaint. 

Order id: 9412217815 

Order date: Jan 27, 2023 

Total amount: AED117.00 

Payment method: APPLE_PAY 

Authorization code/number: 741919 

Issue description: The customer said that the amount has been deducted twice, so please check and advise. 

Thanks for your help! 

Regards, 

Nikhil. 

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com