Subject: RE: Call back - Contact number: +971563131632
From: Saeed Khawaldeh <[email-masked]>
To: Manish Kumar <[email-masked]>, Mario Hisham <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, HAMZA <[email-masked]>, Apoorv Joshi <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, Anamika Gupta <[email-masked]>, Rawan Barghouth <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Tue, 28 Feb 2023 17:36:16 +0000

Dear Manish,

the customer was contacted and the issue was escalated.

Kind Regards,

Saeed Al Khawaldeh
Contact Center Team Leader

T: +962 6 500 1333

F: +962 6 500 1334

M: +962799 741588

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://twitter.com/CrystelCo>

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From: Manish Kumar [mailto:[email-masked]]
Sent: Tuesday, February 28, 2023 6:36 PM
To: Saeed Khawaldeh; Mario Hisham
Cc: escalations dxbteam; HAMZA; Apoorv Joshi; Nikhil Bishnoi; Anamika Gupta
Subject: Re: Call back - Contact number: +971563131632

Dear Team,

Kindly note that the customer again came on chat and following up for call back.

Please do the needful on a prioirity.

Thank you for your help.

Regards,
Manish

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Saeed Khawaldeh" <[email-masked]<mailto:[email-masked]>>, "Mario Hisham" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "HAMZA" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Anamika Gupta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 28, 2023 2:25:25 PM
Subject: Call back - Contact number: +971563131632

Hi Team,

Kindly assist us in arranging a call back for this customer as he is chasing us on chat again and again regarding the delay in the delivery.

As per the last update undet the case id 5757087, the delivery was scheduled for today, however the cx has reported that the delivery team has contacted him and inform that delivery can be arranged by today and hence the cx is disappointed.

Name: Reem Alhammadi
Contact number: +971563131632

Problem Statement: Late Delivery

Order Date: Feb 24, 2023
Order ID: 9416075677
Tracking ID: SD009970318
Exp Del Date: Feb 26, 2023
Assistance Required: Need Urgent Delivery

Issue Description: The order was shipped from our side on Feb 25, 2023 but till now the order has not been delivered to the customer so we request you to arrange delivery on a priority basis.

Thank You,
Centrepoint Support Team